Terms and Conditions

Opting out of gift aid

Visitors will be admitted upon payment of the Standard Tariff if they choose not to contribute the additional 10% voluntary donation.

Entry conditions

Tesco Clubcard Vouchers are not valid in conjunction with any other offers.

Children under 3 years are admitted free to Howletts & Port Lympne Wild Animal Parks.

Children aged 16 years and under must be accompanied by a responsible adult. Howletts and Port Lympne Wild Animal Parks reserve the right to refuse admission.

Dogs and other pets are not permitted to the park. Please do not leave your dogs in the car. We recommend that you make alternative arrangements for your pets before visiting.

As parts of Port Lympne are quite steep, we offer reduced admission for disabled guests and have selected routes for wheelchairs. Please ask for advice. This discount is not available with online tickets.

One free carer will be admitted with a disabled guest when purchasing a day ticket or the carer can purchase a concessionary annual pass which can be passed to any carer who accompanies the disabled person on any visit.  One free carer will be admitted for a single day visit when a disabled guest purchases a concessionary membership.

Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may wish to consider this when planning your visit.

Please do not feed the animals as they receive strictly controlled diets and you may cause them harm.

Please do not bang on windows at exhibits or climb on or cross the safety barriers.

In the interests of safety barbeques, balls, balloons, scooters, bikes, rollerblades or skates are not permitted in the parks.

Howletts & Port Lympne Wild Animal Parks reserve the right to alter or cancel any events, presentations or feeding times without notice if required. Visitors are reminded that any advertised exhibits, attractions or facilities may be closed, removed, altered or otherwise unavailable at any time for safety, operational or animal welfare reasons.

Refund policy

At Port Lympne and Howletts we have large enclosures, designed with the animals in mind. We let the animals choose if they want to be seen by the public and we never shut the animals into ‘viewing’ areas.

In certain weathers, many of the animals will choose to take shelter in their indoor sections, or seek shade in the foliage of their surroundings.  With this in mind, please note that we do not offer refunds if visitors feel they have not seen a certain amount of animals and we do not offer refunds for inclement weather.

Memberships

Howletts Membership

1. Howletts Membership/Passport paid in one lump sum is valid for 12 months from date of activation for use at Howletts Wild Animal Park only.
2. Monthly Direct Debit memberships have an agreed monthly instalment over the year that will continue after unless you notify otherwise. 
3. Howletts Treetop Challenge is subject to an additional charge.
4. Howletts Animal Adventure Challenge is subject to an additional charge.
5. Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.
6. Membership is not transferable or refundable.
7. Children under 16 must be accompanied by an adult aged 18 years or over.
8. Howletts Wild Animal Park cannot accept responsibility for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.
9. Howletts Wild Animal Park reserves the right to refuse admission.
10. Howletts Wild Animal Park reserves the right to make any changes to the structure of the park.
11. Entry to Howletts Wild Animal Park will not be permitted without presentation of your valid Membership card.
12. This card entitles the member to 10% off in park catering outlets at Howletts, exclusions apply
13. Howletts Members are entitled to enter Port Lympne Reserve after 3:30 PM (day visit last entry time) for reservations at Babydoll's Wood Fired Pizza Restaurant & Port Lympne Restaurant only. Pre booking is required. Call 01303 234181 for Babydoll's and 01303 234111 for Port Lympne Restaurant. Entry is not permitted if you have not pre-booked your Restaurant. 

Port Lympne Membership

1. Port Lympne Membership/Passport paid in one lump sum is valid for 12 months from date of activation for use at Port Lympne Reserve only.
2. Monthly Direct Debit memberships have an agreed monthly instalment over the year that will continue unless you notify otherwise. 
3. Port Lympne safari is subject to availability on a first come first served basis.
4. Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.
5. Membership is not transferable or refundable.
6. Children under 16 must be accompanied by an adult aged 18 years or over.
7. Port Lympne Reserve cannot accept responsibility for any card that is lost, stolen or damaged. There is a £5 charge to replace a card.
8. Port Lympne reserves the right to refuse admission.
9. Port Lympne reserves the right to make any changes to the structure of the park.
10. Entry to Port Lympne Reserve will not be permitted without presentation of your valid Port Lympne Membership card.
11. This card entitles the member to 10% off in park catering outlets at Port Lympne, exclusions apply.
12. Members are entitled to enter Port Lympne Reserve after 3:30 PM (day visit last entry time) for reservations at Babydoll's Wood Fired Pizza Restaurant & Port Lympne Restaurant only. Pre booking is required. Call 01303 234181 for Babydoll's and 01303 234111 for Port Lympne Restaurant. Entry is not permitted if you have not pre-booked your Restaurant. 

Dual Park Membership

1. Howletts & Port Lympne Dual Membership paid in one lump sum is valid for 12 months from date of activation.
2. Monthly Direct Debit memberships have an agreed monthly instalment over the year that will continue unless you notify otherwise. 
3. Howletts Treetop Challenge is subject to an additional charge.
4. Howletts Animal Adventure Challenge is subject to an additional charge.
5. Port Lympne safari is subject to availability on a first come first served basis.
6. Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.
7. Membership is not transferable or refundable.
8. Children under 16 must be accompanied by an adult aged 18 years or over.
9. Howletts & Port Lympne Wild Animal Parks cannot accept responsibility for any card that is lost, stolen or damaged. There is a £5 charge to replace a card.
10. Howletts & Port Lympne reserve the right to refuse admission.
11. Howletts & Port Lympne reserve the right to make any changes to the structure of the parks.
12. Entry to Howletts or Port Lympne Reserve will not be permitted without presentation of your valid Membership card.
13. This card entitles the member to 10% off in park catering outlets at Howletts & Port Lympne, exclusions apply.
14. Members are entitled to enter Port Lympne Reserve after 3:30 PM (day visit last entry time) for reservations at Babydoll's Wood Fired Pizza Restaurant & Port Lympne Restaurant only. Pre booking is required. Call 01303 234181 for Babydoll's and 01303 234111 for Port Lympne Restaurant. Entry is not permitted if you have not pre-booked your Restaurant. 

Photo Cards

When you apply for the Howletts Membership, Port Lympne Membership or Dual Park Membership we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your membership card when you visit the park. The membership can only be used for admission by the person named on the front of the card and we may check Membership cards and photo ID on entrance to the park. This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties. Your photograph will be used only for the administration of the Membership scheme.

Your data

All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyse your data. This is confidential and will not be made available to external companies. Customers under the age of 16 require parental consent when providing any personal information.

Newsletters

Customers who sign up to the Membership scheme have the option to subscribe to our email newsletters.  The newsletter will be sent out periodically and provide updates, information on special events, competitions and special offers.  To subscribe to the newsletter customers need to supply a valid e mail address and have the option to unsubscribe at any time. 

Your support is vital to our success. The Aspinall Foundation and The Howletts Wild Animal Trust (and its trading subsidiary HPLE Estates Ltd) would like to use your information to update you on our work, deliver our services, send special offers, and ask for your support. 

We are committed to protecting your personal details, which we will never sell to other organisations, but will occasionally use for analysis to improve our communications with you and share with partners acting on our behalf.  You can opt of these activities by contacting us. 

You can find our full Privacy Policy here.

Terms and conditions for payment of annual Park membership fees by monthly instalment.

Monthly Direct Debit payment terms and conditions

Your Membership

You agree to take out the selected Park membership for one year.

We will contact you shortly before the end of your membership year. You will be given the opportunity to tell us if you do not want to renew your membership for the following year.

Your Membership Fee

Your membership fee is payable in instalments, which (unless the section headed 'Failure to Pay ‘Your Membership Fee' below applies), only become due on a monthly basis as your annual membership progresses. Your instalment amounts and the dates on which they become payable will be set out in the payment schedule which we will send you.

You have agreed to pay by Direct Debit and the Direct Debit guarantee terms will have been given to you on signing up and are within the acknowledgement communication you receive.

Failure to Pay Your Membership Fee

If you fail to pay The Howletts Wild Animal Trust (THWAT) any instalment due within seven days of the date set out in the payment schedule, we will contact you and give you the opportunity to either pay that instalment, or pay all instalments due for the remainder of your membership year, by alternative means.

If you then fail to pay the relevant amount due by the required date, we will write to you again to ask you to pay all instalments due for the remainder of your membership year.

Unfortunately, if you then fail to pay this amount by the required date your Park
membership will immediately be closed.

Please note that these provisions will not apply if your failure to pay is due to bank or THWAT error.

Aspers Casino Aspire Loyalty Club Members

50% off the purchase of a Howletts or Port Lympne Membership is valid for members of the Aspers Casino Aspire Loyalty Club only.

Please present your Aspers Aspire Loyalty Club card at the gatehouse to redeem the offer.

ID (in the form of a passport or driving licence) may be requested to check that the person redeeming the discount is the registered member on the card, signature check.

50% offer cannot be used in conjunction with any other offers or promotions.

Membership terms and conditions apply.

Tesco Clubcard

Tesco Clubcard vouchers are accepted at Howletts Wild Animal Park only, not valid at Port Lympne Reserve.

You must exchange your Clubcard vouchers for tokens – we (the supplier) do not accept Clubcard vouchers.

Tokens cannot be used in food outlets or shops. Tokens can only be used against single visit admission and cannot be used for special events and/or shows and does not apply to and is not redeemable against group bookings, the Howletts, Port Lympne or Dual Park Membership.  Present your token/s at the Howletts main entrance ticket office to redeem. Photocopies are not accepted. Visitors under 16 must be accompanied by a responsible adult aged 18 or over. A token is not a pre-booked ticket. No change is given from reward tokens. Tokens cannot be used in conjunction with any other offer, scheme or promotion. Tokens cannot be used for any “buy in full” reward. Howletts Wild Animal Park reserves the right to refuse admission.

Tokens are not transferable and will be issued with the name shown on your Clubcard vouchers and may be printed with your postcode. All standard Tesco.com and Clubcard rewards scheme terms and conditions apply, these can be found on the Tesco and Clubcard website.

Unused, expired and redeemed rewards tokens issued after 13th August 2012 cannot be refunded, exchanged or returned. This does not affect your statutory rights.

Event conditions

Tickets cannot be exchanged or refunded unless the event is cancelled. Each member of the audience must possess a valid ticket.

Under 16’s must be accompanied by an adult aged 18 years or over.

Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission and to make changes to the event without prior notice.

No dogs are permitted within the parks.  Please make alternative arrangements for your dogs and do not leave dogs in your car.

We reserve the right to amend, cancel or postpone events at short notice and advise that you call the main reception on 01303 264647 to check before you visit. No commercial filming, recording or photography of any kind in any media is permitted without permission of Howletts & Port Lympne Wild Animal Parks.

Adopt an Animal

Please note that for administrative reasons not all of the package benefits are available immediately, and some of them will be sent over the coming months.

• On our receipt of your completed online animal adoption form we will thank you for your kind support and send the personalised certificate, wallpaper and fact sheet of your adopted animal within 24 hours.
• Each month you will receive your edition of WildCry online providing you with the latest news and events from the Wild Animal Parks and overseas projects. This will be sent to the email address you provided at the time of adoption, please feel free to forward a copy on to anyone you think would be interested in our work. Twice yearly you will receive an e-mail update on the animal you have adopted.
• If you choose to receive an adoption day ticket or A-Card with your adoption you will receive a collection letter by post within 10 working days. Your day ticket is valid for use at either Howletts OR Port Lympne Wild Animal Parks. This ticket can be used for one day entry for one person except for Bank Holidays. The A –Card is valid for use at either Howletts OR Port Lympne Wild Animal Parks for unlimited entry for the holder, subject to continued monthly/annual payments being received and we reserve the right to cancel the pass if payments stop. We will send you an email/letter to inform you if a cancellation occurs.*
• Booking forms for Keeper Experience will be sent within 10 working days.

The Aspinall Foundation needs to raise over £1 million each year to fund our vital animal conservation programmes in Africa, Java and Madagascar helping to protect some of the world’s most endangered species.  For this reason we set up the animal adoption programme as a way for supporters to help fund this work each year with a regular gift. As a way to say thank you for this ongoing support we included a number of benefits to the adoption. These benefits include updates on your adopted animal, regular emails about the work of The Aspinall Foundation and the opportunity to visit your adopted animal at our wild animal parks in Kent. There are administrative costs to run this programme and to make it as cost effective as possible we desperately need people to support us long term. Please be aware that if two adoptions are setup and cancelled after 3 or less payments are made we reserve the right to cancel your benefits and may make the decision to not set up future adoptions.

Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may want to consider this when planning your visit.

If you have any questions please call our Supporter Care Team on 01303 234 199.

*A day ticket or A card is only valid at one location, either Howletts OR Port Lympne.

Animal Experiences

1. Please note all animal experiences have a minimum age limit. Proof of age may be required. Children under the age of 16 must be accompanied by a full paying adult aged 18 or over (excluding our Keeper Academy experience).

2. When the duration of the experience is mentioned, this is an approximate indication and may differ on the day of your experience.

3. Please note that direct contact with animals is not guaranteed on any of our experiences.

4. Please note a reasonable level of fitness is required to take part in our Keeper for a Day experiences.

5. Experience bookings are non-refundable and non-transferrable, unless there are extenuating circumstances.

6. Under extenuating circumstances (and at the discretion of a representative of Howletts or Port Lympne Wild Animal Parks) the date of your experience may be changed. Changes are subject to availability and may incur a £20 administration fee.

7. Only in extenuating circumstances (and at the discretion of a representative of Howletts or Port Lympne Wild Animal Parks) will refunds be provided. All refunds are made to the card the experience was purchased with.

8. Extenuating circumstances include serious ill health, bereavement, jury services, mechanical breakdown or severe travel delays. Proof may be required. Please note that extenuating circumstances do not include holidays or other non-emergency commitments.

9. Howletts and Port Lympne Wild Animal Parks reserve the right to ask any participant to leave the parks should they behave in an inappropriate or unsafe manner; no refund shall be given.

10. Howletts and Port Lympne Wild Animal Parks reserve the right to refuse those who do not wear suitable clothing, no refund shall be given.

11. Regrettably, certain guests will be unable to take part in certain experiences including people with relevant phobias or known allergies, pregnant women and immunocompromised individuals. Please contact us before booking so we can advise.

12. Whilst every effort will be made to accommodate those with a disability or learning difficulty, due to practicality and health and safety this cannot always be achieved; please contact us for advice before booking.

13. It is your responsibility to inform us if you have any medical condition that we should be aware of, in order to ensure your safety. Failure to disclose this information may mean that you will be unable to participate in the experience on the day and no refund will be given.

14. Howletts and Port Lympne Wild Animal Parks reserve the right to alter the experience on any given day due to animal welfare, extreme weather conditions or changes to the animal collection, but will, where possible, replace the activity with a similar one.

15. Howletts and Port Lympne Wild Animal Parks reserve the right to change or cancel any dates for reasons such as extreme weather conditions or animal welfare issues and will endeavour to inform you as soon as possible. The Howletts Wild Animal Trust cannot cover travel, accommodation or any other associated costs.

16. Howletts and Port Lympne Wild Animal Parks reserve the right to cancel your experience if you arrive more than 10 minutes after the start time. In this situation your experience will not be rescheduled, and no refund will be given. Please note that time may be deducted from your experience in the event you are late.

GIFT VOUCHERS

1. Gift vouchers for experiences must be taken before the expiry date stated on the voucher. Extensions of expiry dates may be given at the discretion of a representative of Howletts and Port Lympne Wild Animal Parks, this may incur a £20 administration fee.

2. Gift vouchers are non-refundable.

3. Howletts and Port Lympne Wild Animal Parks are under no obligation to replace or refund gift vouchers that are lost, stolen, damaged or destroyed whether they have been redeemed or not.

4. Vouchers re-sold or transferred for profit or commercial gain will be void.

Our Privacy Policy can be found here.

Blue Peter Badges

To gain free entry, Blue Peter badge holders with a valid badge card must be accompanied by a paying adult (full paying and concessionary adult tickets are acceptable). If a paying adult is accompanied by two children with badges and valid badge cards, free entry will be given for both children.  A child who is a Blue Peter Badge holder with a registered disability can gain free entry with their carer - the carer will be admitted at the concessionary rate with a valid PIP or DLA letter.

Additional animal experiences, VIP safaris and Treetop/animal adventure challenges are not included.

Crossword Prize Draw

The winner will be randomly selected from all the correctly answered entries for two adult and two child Howletts Annual Park Memberships and two adult and two child Treetop Challenge Annual Memberships for Howletts Wild Animal Park, Nr. Canterbury, Kent. Competition closes June 30 th 2019. Entrants must be 18 or over. Entries must be sent to Marketing, Port Lympne Hotel & Reserve, Aldington Road, Lympne, Nr. Hythe. CT21 4LR.

The winner will be notified via email by July 12th 2019. The prize has no monetary value and cannot be exchanged or refunded. Children must be accompanied by an adult aged over 18. Photocopies not accepted. Subject to change. Gift aid is optional. Information correct at time of print MAY2019