Closing date: Friday 29th September 2023
Salary: Depending on Experience, Plus Desirable Benefits
This is a Permanent, Full-Time Position
Are you wild about creating memorable experiences?
Do you want to work in a place where you can hear the roar of a pride of lions?
Port Lympne Hotel & Reserve is fast on its way to becoming Europe’s first animal focused holiday destination and we are currently seeking a Guest Relations Manager to oversee the daily operation of our Guest Relations Team, who work across various accommodation areas across the Reserve.
Reporting to the Front of House Manager, The Guest Relations Manager will be required to maintain and enhance the guests offering, whilst ensuring our customers receive a seamless experience from start to finish. You will oversee the schedules of the team to ensure they meet the organisations priorities. You will also be responsible for training and developing our team members to ensure they deliver the best customer service experience possible, which includes providing our customers with the latest knowledge, products and services provided by Port Lympne.
Who are we looking for:
You will have of 2-year previous supervisory or managerial experience, working in a highly customer focussed service delivery role with the ability to successfully manage guest complaints. The successful candidate will also require strong, hands-on, leadership skills to ensure the team achieves all brand and company metrics and objectives. You must have previous experience of coaching and developing a diverse team to support the creation of a positive work culture that is focused on excellence, as well as seeking strategies to continuously improve the guest experience. You must have a strong track record of maintaining good working relationships and be a good team player. A driving license is essential for this role.
Contract details:
This is a permanent full-time position, working 40 hours per week, five days out of seven as per the rota. The role is based at Port Lympne Hotel & Reserve near Folkestone and reports directly into the Assistant Front of House Manager. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodations, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and
western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
•28 days annual leave inclusive of bank holidays, rising with length of service.
•Comprehensive training and development opportunities, including workshops and e-learning.
•Enhanced Sickness, Maternity and Paternity Policies.
•Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
•Exceptional discounts on food, retail and accommodation at our parks.
•Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
•Company Pension
•And many more length or service-related rewards and Benefits.
Your adventure awaits.
#joinourpride
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to pauls@portlympne.com
