Closing Date: Saturday 25th October 2025
£25,625.60 Per Annum, Plus Desirable Benefits
Full-time, Permanent Position
We’re looking for a Guest Relations Supervisor to join our team at Port Lympne Hotel & Reserve. The Guest Relations Supervisor is responsible for overseeing the smooth and efficient running of the guest service team, as well as our African-inspired restaurant and Giraffe Lodge accommodation. During off-peak periods, and in the absence of the Guest Relations Manager or Assistant Guest Relations Manager, the Supervisor will manage the front-of-house operations across all accommodation areas of the Reserve.
This is a hands-on, highly visible role, requiring the ability to maintain and enhance service standards, ensuring guests enjoy a seamless, professional, and welcoming experience. The Supervisor will lead, coach, and support the team, creating a positive work culture focused on excellence, while monitoring performance against brand and company objectives. They will also proactively identify opportunities to improve the guest experience and ensure all facilities operate to the highest possible standard.
Who we are looking for:
We are seeking a confident and motivated hospitality professional with at least one year of supervisory experience in a customer-focused environment. You will embody exceptional customer service and leadership, with a passion for delivering high-quality food and drink experiences and a keen eye for detail. You excel at supervising diverse teams, resolving guest concerns promptly, and continuously identifying ways to improve service.
Your high level of self-awareness, optimism, and adaptability make you a natural leader who thrives in change and embraces challenges. Outstanding communication skills - both written and verbal - paired with excellent personal presentation, ensure you’re a confident front-facing representative of our brand. Familiarity with GDPR, Health and Safety regulations, and proficiency in MS Office 365 are essential, and experience with room booking systems, especially Opera, is a plus.
Desirable qualities include barista or food service experience and supervisory training certifications.
Contract details:
This is a full-time permanent position, working 40 hours a week, five days out of seven. Working hours can range between the hours of 07:45-22:00, and will include weekdays, weekends, and bank holidays. A reliable mode of transport is recommended due to our remote location of the park. All applicants must have right to work in the UK and hold a valid UK driving license.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work.
Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
- 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rata to start date and working hours).
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- Company Pension
- And many more length or service-related rewards and Benefits.
Your adventure awaits
#joinourpride
Please note, this role may close early if we receive a high volume of applications.
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to laurag@portlympne.com
