Closing Date: 20th February 2026
Afternoon Tea Supervisor
£12.32 Per Hour, Plus Desirable Benefits
Minimum of 30 hours per week
Are you wild about creating memorable experiences?
Do you want to work in a place where you can hear the roar of a pride lions or the calls of a troop of howler monkeys?
Port Lympne Hotel & Reserve is looking for an Afternoon Tea & Terrace Supervisor to help deliver unforgettable experiences for our guests. In this hands-on, guest-facing role, you will lead by example on the floor, ensuring Afternoon Tea and Terrace service runs smoothly and professionally.
You’ll oversee and motivate the team, maintain high service standards, and ensure all areas are impeccably presented. From briefing the team and delivering warm, attentive service, to monitoring guest satisfaction and responding to feedback, your leadership will be key to creating exceptional moments for every visitor.
In addition, you’ll support the Afternoon Tea & Terrace Manager with stock control, service planning, and occasional cover in the restaurant and event operations, helping maintain seamless, high-quality service across all areas. This is an exciting opportunity for a confident, organised, and customer-focused professional who thrives in a fast-paced environment and takes pride in delivering memorable hospitality experiences.
Who we are looking for:
We are looking for an experienced and enthusiastic Afternoon Tea & Terrace Supervisor with a passion for delivering exceptional hospitality. You will have prior front-of-house experience, ideally within a high-quality hospitality environment, and a proven track record of leading, coaching, or supporting a team. Confident in handling guest feedback and resolving issues, you’ll ensure every visitor enjoys a memorable experience.
You should have strong knowledge of food and beverage service, including Afternoon Tea, excellent organisational skills, and the ability to work calmly and efficiently in a busy environment. Exceptional communication and leadership skills, combined with a genuine passion for customer service, are essential. We’re seeking someone warm, confident, and professional, with a proactive approach and meticulous attention to detail. You will thrive in a fast-paced, collaborative environment, motivating your team while maintaining high standards.
Contract details:
Basic rate of pay is £12.32 per hour, plus a guaranteed share of service charge. This role guarantees a minimum of 30 hours per week, worked over a flexible rota including weekends and bank holidays, where working hours may vary depending on business needs. A reliable form of transport would be essential due to the remote location of Port Lympne Hotel & Reserve. All applicants must have the right to work in the UK.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
We’re on a mission to create memorable experiences that matter, and our Core Values ‘One Team’, Customer’ and ‘Pride’ are what drive us each day to become part of something extraordinary. As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will join a supportive team who are passionate about their place of work. Be part of the Port Lympne and Howletts family and join our pride.
You can also expect a host of other roarsome benefits including:
- TRONC (Service Charge)
- Comprehensive training and development opportunities, including workshops and e-learning.
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- Company Pension
- And many more length or service-related rewards and Benefits.
Your adventure awaits
#joinourpride
A full job description is available on request.
To apply: If you want to work in an exciting and unique environment where no two days are the same, email your C.V. and covering letter to samanthah@portlympne.com
