Covid 19 – Test & Trace Privacy Notice
The Aspinall Foundation is a world leading animal conservation charity; helping to protect critically endangered species including western lowland Gorillas, Black Rhino and Sumatran Tigers. With our sister charity, The Howletts Wild Animal Trust, we run world-class breeding programmes in our two parks in Kent and we manage major conservation projects in Congo, Gabon, Indonesia and Madagascar. Our mission is to return animals to their natural environment, so we run reintroduction schemes in more than ten countries. Howletts and Port Lympne Estates Ltd promote the use of our facilities, providing a hotel, short breaks and events on a commercial basis to support our charities.
The Foundation works hand in hand with The Howletts Wild Animal Trust which runs the Howletts Wild Animal Park and Port Lympne Reserve. The parks provide a home to a wide array of rare and endangered species, and the Foundation works to reintroduce animals back into their wild habitat.
You can contact us by email to email@example.com or by writing to: Supporter Care.
The Aspinall Foundation,
Port Lympne Reserve,
Lympne, Nr Ashford, CT21 4PD
Recording customer details: how we use your information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor of The Aspinall Foundation you will be asked to provide some basic information and contact details. The following information will be collected:
the names of all customers or visitors, or if it is a group of people, the name of one member of the group
a contact phone number for each customer or visitor, or for the lead member of a group of people
date of visit and arrival time and departure time
The Aspinall Foundation as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the Aspinall Foundation, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
We will require you to pre-book appointments for visits and use of our facilities or to use the NHS QR Code or complete a form on arrival.
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth phone number, credit card details etc). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
The Aspinall Foundation does not transfer customers personal data outside the UK, the EU or to anywhere else.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
We fully respect your privacy and strive to meet the demanding regulatory requirements. To ensure we do so we are supported by an independent Data Protection Officer who assists us with our compliance including reviewing our policies, procedures and providing advice.
This service is provided by: Ferguson West Ltd,
6 Harvest Way,
CT 18 7PE
We are registered as a data controller with the Information Commissioner Office, Reg no Z7777137.
We keep our privacy notice under regular review, and we will make new versions available on our web site. This privacy notice was last updated on 21st September 2020.