Closing date: Monday 13 February 2022
Salary: £11,738.40 Per Annum, Plus Desirable Benefits
Part time role: Working 24 hours a week, 6 hours per shift (4 days on, 4 days off)
We are seeking an experienced Night Operations & Security Officer to join our team.
Reporting to the Park Operations Manager, the successful candidate will ensure that Port Lympne Hotel & Reserve’s estate, accommodation areas, animal enclosures and offices remain safe and secure overnight. Responsibilities will also include acting as the night PR cover, as well as supporting the Guest Relations & Park Operations Departments when required.
The Role:
- Monitoring the status of the estate and accommodation areas, off-site storage facilities and car park, through regular vehicle and foot patrols and CCTV monitoring.
- Ensuring all areas are secure, identifying and responding appropriately, notifying managers of significant incidents.
- Monitoring all operational alarm systems responding to activations.
- Identify and report any maintenance issues, highlighting areas of concern, contacting emergency call out contractors to resolve incidents affecting the guest experience and / or the park’s operational capability.
- Performing the role of PR out of hours, dealing with incidents, administering first aid, and coordinating a response to emergency situations such as fire evacuation, animal escape, I.T. and utility failure.
- Completing a face-to-face handover, highlighting relevant overnight issues to the guest services team supervisor/manager.
- Answering the concierge phone, dealing with any queries, ensuring handover notes are completed
- Checking guest golf buggies are parked safely ensuring that those that are electrically powered are connected to charging points.
- Assisting guests with any requested items for delivery to their rooms, as well as helping with late check-ins or early departures
- Assisting the daytime operations team with identified overnight tasks
The successful candidate will have:
- A recognised qualification or previous experience in a security operative/night porter role.
- Excellent time management, and practical problem-solving skills.
- The ability to remain calm under pressure and demonstrate a customer focused approach.
- Confidence in using most common IT hardware and software systems, particularly MS Office 365 and CCTV products.
- Good working knowledge of GDPR, the laws applicable to CCTV usage, Health and Safety and Fire Safety regulations. Follows working practices and safe systems of working.
- Good interpersonal skills, confident and knowledgeable when communicating with guests and members of staff.
- Responsibility for their place of work and tasks allocated to staff by managers and supervisors.
- Great attention to detail, taking great care in their personal appearance and any displays they are responsible for.
- Good verbal and written communication skills.
- A full valid UK driving licence including groups B, BE, B1 as a minimum. (Manual gearbox)
This is a permanent role, working 24 hours over 8 days (4 days on, 4 days off). Working times will require flexibility between the hours of 8pm – 8am. This can include weekends and bank holidays. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location.
The location:
Port Lympne Hotel & Reserve is a world-renowned wild animal park set within 600 acres of Kentish savannah. The Reserve is home to some of the world’s most rare and endangered animals and offers luxury short breaks accommodation, free roaming animal safaris, once-in-a-lifetime animal encounters and exquisite dining experiences. Most importantly, every one of our employees is part of real conservation in action and their efforts have contributed to animals such as black rhino and western lowland gorillas being returned to their natural habitats in collaboration with our partners at The Aspinall Foundation.
Why you should join us:
As well as walking to work surrounded by the calls of Howler monkeys and roars from our pride of Lions, you will also join a supportive team who are passionate about their place of work.
You can also expect a host of other benefits including:
- 28 days annual leave inclusive of bank holidays, rising with length of service.
- Comprehensive training and development opportunities, including workshops and e-learning
- Enhanced Sickness, Maternity and Paternity Policies.
- Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
- Exceptional discounts on food, retail and accommodation at our parks.
- Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
- And many more length of service-related rewards and Benefits.
To apply please use the form below or email your CV along with a covering letter to: maxd@portlympne.com
