Closing Date: Sunday 27th September 2020
Help us improve our visitor experience
Port Lympne Hotel and Reserve is an award-winning safari park near Hythe in Kent. Set in a beautiful location overlooking the Romney Marsh and Southern coast, Port Lympne is made up of over 600 acres which includes a safari and a walk around park.
Port Lympne and its sister park, Howletts, work in conjunction with The Aspinall Foundation; a charity committed to conservation of rare and endangered animals through captive breeding and reintroduction programmes. Our parks are home to many captive breeding programmes and as established visitor attractions, provide the main source of funding for the overseas animal conservation work of the charity.
About the role:
Port Lympne Hotel and Reserve has an exciting new opportunity for Day Makers to join our team of volunteers. Based around Port Lympne, the aim for this role is to improve our day visitor experience, which in turn helps to promote the conservation work we do.
What is a Day Maker?
Day makers are made up of volunteers who interact directly with members of the public and will have an essential role in improving the experience of our visitors, answering any questions they may have from directions to the nearest toilet or questions about the animals themselves. This is purely an outdoor role; therefore, you would need to be comfortable working in outdoor conditions.
- Providing a warm welcome whilst offering excellent customer service to our visitors,
- Give directions to various points in the parks
- Actively engage visitors with stories and experiences
- Provide advice and information on experiences, accommodation stays, memberships and make suggestions where appropriate
- Handle any visitor complaints in a polite, sensitive, and confident manor, contacting a relevant member of staff where necessary.
- Promote social distancing
What are we looking for in our Day Makers?
- Friendly, outgoing people who have the confidence to approach members of the public
- An interest in animals and conservation
- People who understand what good customer service entails and can implement it consistently
- Reliable, and able to give regular attendance
- Interest and enthusiasm to learn more about The Aspinall Foundation’s work and able to communicate this to the public.
Port Lympne Hotel and Reserve
Volunteers are needed during park opening times. There are 2 shift patterns during each day, however if you would like to volunteer for a whole day, let us know!
Morning: 9.30 – 13:00
Afternoon: 12:30 – Zoo closing*
All day: 9.30 – Zoo closing*
*Zoo closing changes throughout the year, however the latest would be 18:00.
Support and resources provided
· A volunteer induction will be given before you begin, including health and safety briefing.
· A high viz vest* will be provided to you on the start of your day to help visitors identify Day Makers
· A bag of necessary tools* will also be provided at the start of your shift. Resources will include spare maps, leaflets, and a small book of various park information such as accommodation stays, conservation projects and contact numbers.
· Port Lympne Volunteer ID card.
· Volunteer discount in our catering and retail outlets
· Training will be provided.
*These will need to be returned when you finish for the day.
Mike McAuley – Park Manager
April Hall – Volunteer Coordinator