Terms & Conditions

WALK UP TICKETS & ONLINE TICKETS

Tickets purchased online cannot be used with any other discount or promotional offer including Tesco Clubcard vouchers.

Tickets sold online are for single visit only. Current prices are as follows:

Standard Adult Entry 20% Discount Adult Entry You Save
£23.95 £19.60 £4.35
Standard Child Entry 20% Discount Child Entry You Save
£19.95 £16.32 £3.63

 

 

 

 

 

20% discount online is only available to adult and child single visit entry tickets and is subject to change.

 

PLEASE NOTE: DISCOUNT WILL BE DEDUCTED AT THE CONFIRMATION STAGE AND IS TAKEN OFF THE BASE TICKET PRICE WITHOUT GIFT AID DONATION.  Please see the table above to view your savings. 

Tickets are valid for the specified date and park only. You will receive an e mail confirmation with a copy of your ticket. Remember that you must bring your printed ticket with you on the day of your visit to be admitted to the park. Failure to do so may affect your entry to the park. Tickets purchased online may be upgraded to the Howletts or Port Lympne Passport or Gold Card on entry to the park, subject to an additional charge. 

Single visit tickets sold online are for standard price adult and child tickets only, as concession tickets include a discounted price when purchased at the gate entrance and therefore cannot be further discounted online.

It is the responsibility of the purchaser to check that all information supplied for the purchase of online tickets is correct prior to completion of the purchase. Failure to do so may result in additional charges at the entry kiosk or voiding of the ticket.

Entry to Howletts or Port Lympne Wild Animal Parks will only be granted on presentation of a valid print at home ticket. All printed tickets must be clearly legible and it is the responsibility of the purchaser to present and relinquish them on entry to the parks.

Any additional visitors accompanying an online ticket purchaser will be charged the standard entry fee.

Proof of entitlement is required at the entry kiosk for certain ticket types e.g. students.

Howletts and Port Lympne Wild Animal Parks reserve the right to refuse entry and to make any changes to the structure of the parks.

Safari at Port Lympne is subject to availability on a first come first served basis.

Please note that children aged 16 or under must be accompanied by an adult aged 18 or over to gain entry to the park.

Opt-Out donation

Visitors will be admitted upon payment of the Standard Tariff if they choose not to contribute the additional 10% voluntary donation.

Terms & Conditions: Howletts Passport

1.       Howletts Passport is valid for 12 months from date of activation for use at Howletts Wild Animal Park only. 

2.       Treetop Challenge is subject to an additional charge.

3.       Animal Adventure Challenge is subject to an additional charge.

4.       Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.

5.       Membership is not transferable or refundable.

6.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

7.       Howletts Wild Animal Park cannot accept responsibility for your card if it is lost, stolen or damaged.  There is a £5 charge to replace a card.

8.       The Howletts Passport cannot be purchased in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

9.   Ranger Log Book will be issued free when you sign up to the Howletts Passport, however for any subsequent visits there will be a small charge for a new Ranger Log Book.

10.   Howletts Wild Animal Park reserves the right to make any changes to the structure of the park.

Information correct at time of print. APRIL 12. Subject to change.

 

Terms & Conditions: Port Lympne Passport

1.       Port Lympne Passport is valid for 12 months from the date of activation for use at Port Lympne Wild Animal Park only.

2.       Safari subject to availability on a first come first served basis.

3.       Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database

4.       Membership is not transferable or refundable

5.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

6.       Port Lympne Wild Animal Park cannot accept responsibility for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.

7.       The Port Lympne Passport cannot be purchased in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

8.       Ranger Log Book will be issued free when you sign up to the Port Lympne Passport, however for any subsequent visits there will be a small charge for a new Ranger Log Book.

9.   Port Lympne Wild Animal Park reserves the right to make any changes to the structure of the park.

Information correct at time of print. APRIL 12. Subject to change.

 

Terms & Conditions: Gold Card

1.       Howletts & Port Lympne Gold Card is valid for 12 months from date

of activation

2.       Howletts Treetop Challenge is subject to an additional charge.

3.       Howletts Animal Adventure Challenge is subject to an additional charge.

4.       Port Lympne safari is subject to availability on a first come first served basis.

5.       Entry is only available to the authorised user of the card who will be

identified by the corresponding photograph on our secure database.

6.       Membership is not transferable or refundable.

7.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

8.       Howletts & Port Lympne Wild Animal Parks cannot accept responsibility

for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.

9.    The Howletts & Port Lympne Gold Card cannot be purchased in conjunction

with any other offers or promotions including Tesco Clubcard Vouchers.

10.    Ranger Log Book will be issued free when you sign up to the Howletts & Port Lympne Passport or Gold Card, however for any subsequent visits there will be a small charge for a new Ranger Log Book.

11.    Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission.

12.    Howletts & Port Lympne Wild Animal Parks reserve the right to make any changes to the structure of the parks.

Information correct at time of publishing. APRIL 12. Subject to change.

Terms & Conditions relating to Howletts Passport, Port Lympne Passport and GoldCard:

When you apply for the Howletts Passport, Port Lympne Passport or GoldCard we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your passport card when you visit the park. The passport can only be used for admission by the person named on the front of the card and we may check Passport cards and photo ID on entrance to the park. This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties. Your photograph will be used only for the administration of the Passport scheme. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyse your data. This is confidential and will not be made available to external companies. Customers under the age of 16 require parental consent when providing any personal information. Customers who sign up to the Passport Scheme will be automatically subscribed to email Newsletters. The Newsletter will be sent out periodically and provide updates, information on special events, new contests, and special offers. This Newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter.

 

Cheetah Naming Competition

Terms & Conditions: If you are under 18 years of age you must get a Parent/Guardian to complete the ‘Parent/Guardians Name, Tel and Email’ fields. You must be over 18 years of age to fill out the ‘Parent/Guardians Name, Tel, and Email’ fields. By filling out this form you agree to be contacted by phone or email by The Aspinall Foundation and/or Port Lympne & Howletts Wild Animal Parks. If you are one of the lucky winners you also agree to us posting your name on our social media channels, Facebook and Twitter. All fields must be completed for entry into this ballot. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyse your data. This is confidential and will not be made available to external companies.  You may choose to opt out from our future communications at any time by clicking the unsubscribe link at the bottom of the email. Email address supplied must belong to the person named on this form. The prize, 2 x cheetah encounters for up to 4 people must be booked and redeemed before 17th April 2014. The entrants that choose either the male and/or female name that receives the most votes will be entered into the prize draw and two lucky winners will be picked at random when the ballot closes on the 23rd February. The winners will then be notified by phone and/or email the week of the 24th February. 

 

Aspers Casino Aspire Loyalty Club Members - 50% off Passport Purchase at Howletts and Port Lympne Wild Animal Parks

50% off the purchase of a Howletts or Port Lympne Passport is valid for members of the Aspers Casino Aspire Loyalty Club only.

Please present your Aspers Aspire Loyalty Club card at the gatehouse to redeem the offer.

ID (in the form of a passport or driving licence) may be asked for to check that the person redeeming the discount is the registered member on the card, signature check.

50% offer cannot be used in conjunction with any other offers or promotions.

Passport terms and conditions apply; please see Passport terms and conditions (which can be found on this page) for details. 

 

TESCO CLUBCARD

You must exchange your Clubcard vouchers for tokens – we (the supplier) do not accept Clubcard vouchers.

Tokens cannot be used in food outlets or shops. Tokens can only be used against single visit admission and cannot be used for special events and/or shows and does not apply to and is not redeemable against group bookings, the Howletts and Port Lympne Passport or Gold Card.  Present your token/s at the Howletts or Port Lympne main entrance ticket office to redeem. Photocopies are not accepted. Visitors under 16 must be accompanied by a responsible adult aged 18 or over. A token is not a pre-booked ticket. No change is given from reward tokens. Tokens cannot be used in conjunction with any other offer, scheme or promotion. Tokens cannot be used for any “buy in full” reward. Howletts and Port Lympne reserve the right to refuse admission.

Tokens are not transferable and will be issued with the name shown on your Clubcard vouchers and may be printed with your postcode. All standard Tesco.com and Clubcard rewards scheme terms and conditions apply, these can be found on the Tesco’s and Clubcard website.

Unused, expired and redeemed rewards tokens issued after 13th August 2012 cannot be refunded, exchanged or returned. This does not affect your statutory rights

ENTRY CONDITIONS

Tesco Clubcard Vouchers are not valid in conjunction with any other offers.

Children under 3 years are admitted free to Howletts & Port Lympne Wild Animal Parks.

Children aged 16 years and under must be accompanied by a responsible adult. Howletts and Port Lympne Wild Animal Parks reserve the right to refuse admission.

Dogs and other pets are not permitted to the park. Please do not leave your dogs in the car. We recommend that you make alternative arrangements for your pets before visiting.

As parts of Port Lympne are quite steep, we offer reduced admission for less-able guests and have selected routes for wheelchairs. Please ask for advice. This discount is not available with online tickets.

Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may wish to consider this when planning your visit.

Please do not feed the animals as they receive strictly controlled diets and you may cause them harm.

Please do not bang on windows at exhibits or climb on or cross the safety barriers.

In the interests of safety barbeques, balls, balloons, scooters, bikes, rollerblades or skates are not permitted in the parks.

Howletts & Port Lympne Wild Animal Parks reserve the right to alter or cancel any events, presentations or feeding times without notice if required. Visitors are reminded that any advertised exhibits, attractions or facilities may be closed, removed, altered or otherwise unavailable at any time for safety, operational or animal welfare reasons.

 

Howletts – Visit Kent – 2FOR1 offers in your garden      

This voucher entitles the bearer to one FREE single visit ticket to Howletts Wild Animal Park ONLY when one adult single visit entry ticket is purchased.  You can gain 2FOR1 entry when you travel to Howletts with either Southeastern, Eurotunnel Le Shuttle, DFDS Seaways, MyFerryLink or P&O Ferries. Cheapest ticket free. Offer does not apply to and is not redeemable against the Howletts Passport or Gold Card.  Present this voucher at the Howletts ticket office along with your travel tickets to redeem. The date on the travel tickets must be the same as the date you are visiting Howletts.  Voucher is valid until December 31st, 2013. Only one voucher can be used per person and per transaction. Dates subject to change. . Visitors under 16 must be accompanied by a responsible adult aged 18 or over. Voucher cannot be used with any other offers or promotions including Tesco Clubcard vouchers.  Sale of the voucher for profit is prohibited.  No photocopies will be accepted.  Howletts reserves the right to refuse admission.

 

Port Lympne - Visit Kent – 2FOR1 offers in your garden

This voucher entitles the bearer to one FREE single visit ticket to Port Lympne Wild Animal Park ONLY when one adult single visit entry ticket is purchased. You can gain 2FOR1 entry when you travel to Port Lympne with either Southeastern, Arriva, Stagecoach to or around Kent, Eurotunnel Le Shuttle, DFDS Seaways, MyFerryLink or P&O Ferries.   Cheapest ticket free. Offer does not apply to and is not redeemable against the Port Lympne Passport or Gold Card.  Present this voucher at the Port Lympne ticket office along with your travel tickets to redeem.  The date on the travel tickets must be the same as the date you are visiting Port Lympne.  Voucher is valid until December 31st, 2013. Only one voucher can be used per person and per transaction. Dates subject to change. . Visitors under 16 must be accompanied by a responsible adult aged 18 or over. Voucher cannot be used with any other offers or promotions including Tesco Clubcard vouchers.  Sale of the voucher for profit is prohibited.  No photocopies will be accepted.  Port Lympne reserves the right to refuse admission.

 

EVENT TERMS & CONDITIONS - THESE APPLY TO ALL EVENTS

This ticket cannot be exchanged or refunded unless the event is cancelled. Each member of the audience must possess a valid ticket.

Under 16’s must be accompanied by an adult aged 18 years or over.

Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission and to make changes to the event without prior notice.

No dogs are permitted within the parks.

We reserve the right to amend, cancel or postpone events at short notice and advise that you call the main reception on 01303 264647 to check before you visit. No commercial filming, recording or photography of any kind in any media is permitted without permission of Howletts & Port Lympne Wild Animal Parks.

 

The Aspinall Foundation Terms and Conditions

 

Mobile Prize Draw – terms and conditions

1.       The draw is open to residents of the UK aged 18 and over, excluding employees and their immediate families of The Aspinall Foundation (“the Organisers”), their agents and anyone else professionally connected with the promotion.

 

2.       The promotional period starts at 00.01am on 1st Jan 2014 and closes for text entry at 11.59pm on 31st December 2014. Postal entries close at midday on  2nd Jan 2015.

 

 

3.       To enter, simply text BACK to 83222. This will cost 50p plus your standard network rate. On entry, you will receive a message confirming you entry. If you do not wish to make a donation, you should reply to the number given quoting ‘STOP’ with 45 minutes of sending the first text. If an entrant does not text stop within 45 minutes of receiving text confirmation of their entry, the £3 donation will be deducted from their account.

 

4.       The Aspinall Foundation (registered charity number 326567) will receive at least £0.20p from every ticket entry and £3 from every donation made.

 

 

5.       Text entries that are received after the competition closing date will not be counted but will incur the cost of a standard network rate text and may still incur the 50p entry charge and £3 donation.

 

6.       Text entries that are incomplete or contain an incorrect keyword will be deemed invalid and will not count as an entry, but may still be liable for entry costs (plus standard network costs).

 

 

7.       No more than four text entries per person will be allowed during the promotional period.

 

8.       The Aspinall Foundation does not accept any liability for any entries which are a result of technical malfunction whether through a website failure, lack of network service, service provider failure, virus or other technical malfunction for any entries which are lost, misdirected, delayed or corrupted. The Organisers do not accept any liability for any malfunction which means entrants are unable to cancel their donation nor any loss arising from entry to this competition.

 

 

9.       The alternative method of entry into the Prize Draw is to send your name and telephone number on a postcard to Mobile Prize Draw, The Aspinall Foundation, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD. To be included in the draw, these entries must be posted before the closing date.

 

10.    The Prizes consist of the following:

a.       Elephant Lodge – a three night stay during the 2015 season for competition winner and up to 7 other people at Elephant Lodge campsite located at Port Lympne Wild Animal Park. Accommodation & continental breakfast included. Booking subject to availability on winner’s preferred date. Not valid during the month of August. Information correct at time of print.

b.       Livingstone Lodge – an overnight stay during the 2015 season for prize winner and one other person. Accommodation & food included. Drinks not included. Booking subject to availability on winner’s preferred date. One guest must be over 18 years old and neither guest can be under the age of 10.

c.        VIP photography day – one place on a group one-day photography course during 2014 at either Howletts or Port Lympne Wild Animal Parks with in-house wildlife photographer Dave Rolfe. Restricted dates & booking subject to availability. Over 18 years old.

d.       ½ hour primate experience – half hour up close encounter with the primates at Port Lympne Wild Animal Park. Booking subject to availability. Over 18 years old.

 

11.    There are no cash alternatives for the prizes, and they cannot be sold, exchanged, transferred or bartered.

12.    The winners will be drawn at random within 24 hours of the closing date of the competition. Winners will be notified by telephone with 24 hours of the draw being made. In the event that contact cannot be made within a further 24 hours, The Organisers reserve the right to withdraw prize entitlement and award the prize to a reserve drawn at the same time as the original.

13.    Winners and companions must agree to comply with the terms and conditions of each prize won.

14.    The Organisers shall have no liability for loss of any kind in the event that it has to cancel the prize or alter the time, date or location of the prize.

15.    By entering the competition, all entrants and companions of winners grant The Organisers their permission to use and reproduce the photographs and/or footage throughout the world for any purpose in the media including but not limited to, its use in full or edited or amalgamated form on television programmes of any kind.

16.    The winners and their companions may be required to take part in post-event publicity and entry shall be deemed to be consent to take park in suck publicity as required by The Organisers.

17.    The winners’ names and counties will be available upon request by writing to: Mobile Prize Draw Competition, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD.

18.    Personal data will be taken where necessary from all entries received but shall be limited to those details reasonably necessary for the administration of the competition. This information may be shared with The Aspinall Foundation and any other third party reasonably involved in the competition without liability to The Organisers or such third parties.

19.    In the event that ‘The Organisers’ receive less than 400 entries into the competition by the closing date, just one prize winner will be drawn and will win the half hour primate experience at Port Lympne Wild Animal Park.

20.   The text donation service provider is Vir2 Ltd, Queens Lodge, Bridge St, Wickham, Hants, PO17 5JJ. The text service customer helpline: 033 066 00425.

The Aspinall Foundation Prize Draw

1. This prize draw is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. The prize draw is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. One entry into the prize draw per family/friends group entering the parks, or alternatively per transaction processed through the online ticket engine.

4. Prize draws will be made on the following quarter dates, 31 March, 30 June, 30 Sept, and 31 Dec from entries made in the preceding quarter.

5. Prize winners will be chosen at random, electronically, and notified by telephone within seven days of the draw being made. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.

6. Prize winners will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and The Aspinall Foundation shall be final and no correspondence or discussion shall be entered into.

7. The prize is not transferable. The Aspinall Foundation reserves the right to substitute any prize for a prize of equal or greater value.

8. Prize winners agree to allow The Aspinall Foundation to use their name and likeness without compensation for the purposes of promoting and marketing the prize draws.

9. The Aspinall Foundation reserves the right to cancel or change the prize draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.

10. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

11. The competition and these terms and conditions will be governed by English law.

 

 20% off annual Animal Adoption until 31st December 2013

1. The animal adoption 20% promotional is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. This promotion is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. The promotion will only be valid on successful online animal adoption processed between 1st December 2013 and 31st December 2013 with an annual payment.  This promotion is not available for online animal adoptions processed with monthly payment.

4. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

5. The competition and these terms and conditions will be governed by English law.

6. The full 100% price will apply for adoptions processed from 1st January 2014. The full prices are shown against each discounted annual adoption package.

The Aspinall Foundation One Mile Challenge 2013

1. The person that raises the most amount of money whilst completing the One Mile Challenge will WIN a VIP animal encounter.  Sponsorship must have been received by The Aspinall Foundation before 1st October 2013. The winner agrees to photos being taken for publicity purposes.  The VIP animal encounter will need to be booked in advance of attending.

2. Each person who completes their one mile and raises a minimum of £30 will receive one day day ticket to either Howletts or Port Lympne Wild Animal Park. We will need to have received your money by 1st October 2013, and please see the ticket for restrictions of use.

3. If you are not using Virgin Money Giving, please send us your cheque with a photocopy of your sponsorship form (and a photo of you doing your mile if you have one!), and we will send you your free ticket to you in the post.

 

Afternoon Tea Competition with The Aspinall Foundation and Readicut – terms and conditions

1.       The draw is open to residents of the UK aged 18 and over, excluding employees and their immediate families of The Aspinall Foundation (“the Organisers”), their agents and anyone else professionally connected with the promotion.

2.       The promotional period starts at 00.01am on Friday 14th March 2014 and closes for text entry at 11.59pm on Friday 4th April 2014.

3.       Email entries that are received after the competition closing date will not be counted.

4.       No more than four entries per person will be allowed during the promotional period.

5.       The Aspinall Foundation does not accept any liability for any entries which are a result of technical malfunction whether through a website failure, lack of network service, service provider failure, virus or other technical malfunction for any entries which are lost, misdirected, delayed or corrupted. The Organisers do not accept any liability for any malfunction which means entrants are unable to cancel their donation nor any loss arising from entry to this competition.

6.       A first prize of afternoon tea for 6 people in the Mansion Hotel, with admission to Port Lympne Wild Animal Park on the day of visit and 25% off a stay at Livingstone Lodge on night of visit. The prize can be taken Thursdays, Fridays, Sundays and School Holidays after 2nd June 2014. The prize includes admission to Port Lympne Wild Animal Park on the day that the afternoon tea is booked

7.       There are no cash alternatives for the prizes, and they cannot be sold, exchanged, transferred or bartered.The winners will be drawn at random within 24 hours of the closing date of the competition. Winners will be notified by email within 7 days of the draw being made. In the event that contact cannot be made within a further 24 hours, The Organisers reserve the right to withdraw prize entitlement and award the prize to a reserve drawn at the same time as the original.

8.       Winners and companions must agree to comply with the terms and conditions of each prize won.

9.       The Organisers shall have no liability for loss of any kind in the event that it has to cancel the prize or alter the time, date or location of the prize

10.    By entering the competition, all entrants and companions of winners grant The Organisers their permission to use and reproduce the photographs and/or footage throughout the world for any purpose in the media including but not limited to, its use in full or edited or amalgamated form on television programmes of any kind.

11.    The winners and their companions may be required to take part in post-event publicity and entry shall be deemed to be consent to take park in suck publicity as required by The Organisers.

12.    The winners’ names  will be available upon request by writing to: Afternoon Tea Competition, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD.

13.    Personal data will be taken where necessary from all entries received but shall be limited to those details reasonably necessary for the administration of the competition. This information may be shared with The Aspinall Foundation, Howletts and Port Lympne Wild Animal Parks and any other third party reasonably involved in the competition without liability to The Organisers or such third parties.

14.    In the event that ‘The Organisers’ receive less than 280 entries into the competition by the closing date, just one prize winner will be drawn and will win a limited edition Martin Jordan print.