Terms and Conditions

Tickets purchased online cannot be used with any other discount or promotional offer including Tesco Clubcard vouchers.

Tickets are valid for the specified date and park only.  You will receive an e mail confirmation with a copy of your ticket. Remember that you must bring your printed ticket with you on the day of your visit to be admitted to the park. Failure to do so may affect your entry to the park.  Tickets purchased online may be upgraded to the Howletts or Port Lympne Passport on entry to the park, subject to an additional charge.

Safari at Port Lympne is subject to availability on a first come first served basis.

Single visit tickets sold online are for standard price adult and child tickets only as concession tickets include a discounted price when purchased at the gate entrance and therefore cannot be further discounted online. 

Howletts and Port Lympne Wild Animal Parks reserve the right to refuse entry and to make any changes to the structure of the parks.

It is the responsibility of the purchaser to check that all information supplied for the purchase of online tickets is correct prior to completion of the purchase. Failure to do so may result in additional charges at the entry kiosk or voiding of the ticket.

Entry to Howletts or Port Lympne Wild Animal Parks will only be granted on presentation of a valid print at home ticket. All printed tickets must be clearly legible and it is the responsibility of the purchaser to present and relinquish them on entry to the parks.

Any additional visitors accompanying an online ticket purchaser will be charged the standard entry fee.

Proof of entitlement is required at the entry kiosk for certain ticket types e.g. students.

20% discount online is only available to adult and child tickets.

* Discount is off the standard walk up price and is subject to change.  PLEASE NOTE: DISCOUNT WILL BE DEDUCTED AT THE CONFIRMATION STAGE.  Click here for our standard entry prices

Opt-Out donation

Visitors will be admitted upon payment of the Standard Tariff if they choose not to contribute the additional 10% voluntary donation.

Please note that children aged 16 or under must be accompanied by an adult to gain entry to the park.

Howletts Passport

Howletts Passport is valid for 12 months from date of activation for use at Howletts Wild Animal Park only.

Treetop challenge is subject to an additional charge

Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database

Membership is not transferable or refundable.

Children 16 years and under must be accompanied by an adult.

Howletts Wild Animal Park cannot accept responsibility for your card if it is lost, stolen or damaged.  There is a £5 charge to replace a card.

Howletts Wild Animal Park reserves the right to make any changes to the structure of the park. Information correct at time of print.

January 2012: Renew your passport this month for a chance to win an amazing KEEPER EXPERIENCE at Howletts.

1. The keeper experience promotional prize is organised and promoted by the Howletts Wild Animal Trust.  
2. This promotion is only open to customers that have purchased a Howletts Passport in January 2011 and have successfully renewed their passport in January 2012. Entrants must be over the age of 18. This competition excludes employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.
3. The promotion will only be valid on successful renewal of a Howletts passport purchased in January 2011 that is renewed in January 2012.
4. Entrants will only qualify with a successful payment received and the renewal cannot be cancelled or refunded. The prize will be retracted if the Howletts Passport is refunded or cancelled under any circumstance.  
5. The Keeper Experience draw will take place in February 2012. The winner will be notified directly on or before 29th February 2012.
6. The Keeper Experience is subject to availability.
7. The winner of the draw will be chosen at random. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.
8. The winner will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and The Howletts Wild Animal Trust shall be final and no correspondence or discussion shall be entered into.
9. The prize is not transferable. Howletts Wild Animal Trust reserves the right to substitute any prize for a prize of equal or greater value.
10. Prize winners agree to allow The Howletts Wild Animal Trust to use their name and likeness without compensation for the purposes of promoting and marketing purposes.
11. The Howletts Wild Animal Trust reserves the right to cancel or change the draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.
12. Under no circumstances will The Howletts Wild Animal Trust or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.
13. The competition and these terms and conditions will be governed by English law.
14. The prize is for one keeper experience per renewal transaction for the Howletts Passport in January 2012. If more than one passport is purchased in a transaction, the prize will only be valid for one passport holder only. The prize can be awarded to any of the passport holders within the transaction subject to age restrictions on the keeper experiences. Please see the following link http://www.aspinallfoundation.org/howletts/experiences/view/17  for age restrictions that apply to the keeper experiences. The experience is subject to availability and only open to people 7 years and over. Children under the age of 13 must be accompanied by an adult. The accompanying adult will be allowed free entry to Howletts wild animal park for the duration of the keeper experience.
15. Prize must be claimed and taken before 31st December 2012.
 

Port Lympne Passport

Safari subject to availability on a first come first served basis

Port Lympne Passport is valid for 12 months from the date of activation for use at Port Lympne Wild Animal Park only.

Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.

Membership is not transferable or refundable

Children 16 years and under must be accompanied by an adult.

Port Lympne Wild Animal Park cannot take responsibility for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.

The Port Lympne Passport cannot be used in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

Ranger Logbook will be issued free when you sign up to the Port Lympne Passport however for any subsequent visits there will be a small charge for a new Ranger Logbook.

Port Lympne Wild Animal Park reserves the right to make any changes to the structure of the park.

When you apply for the Howletts or Port Lympne Passport we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your passport card when you visit the park. The Passport can only be used for admission by the person named on the front of the card and we may check Passport cards and photo ID on entrance to the park.  This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties.  Your photograph will be used only for the administration of the Passport scheme. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyze your data. This is confidential and will not be made available to external companies.  Customers under the age of 16 require parental consent when providing any personal information.  Customers who sign up to the Passport Scheme will be automatically subscribed to email Newsletters. The Newsletter will be sent out periodically and provide updates, information on special events, new contests, and special offers. This Newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter.

Tesco Clubcard Vouchers are not valid in conjunction with the Half Term 2 for 1 Ticket Offer

Children under 3 years are admitted free to Howletts & Port Lympne Wild Animal Parks.

Children aged 16 years and under must be accompanied by a responsible adult. Howletts and Port Lympne Wild Animal Parks reserve the right to refuse admission.

Dogs and other pets are not permitted to the park. Please do not leave your dogs in the car. We recommend that you make alternative arrangements for your pets before visiting.

As parts of Port Lympne are quite steep, we offer reduced admission for less-able guests and have selected routes for wheelchairs. Please ask for advice. This discount is not available with online tickets.

Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may wish to consider this when planning your visit.

Please do not feed the animals as they receive strictly controlled diets and you may cause them harm.

Please do not bang on windows at exhibits or climb on or cross the safety barriers.

In the interests of safety barbeques, balls, balloons, scooters, bikes, rollerblades or skates are not permitted in the parks.

Howletts & Port Lympne Wild Animal Parks reserve the right to alter or cancel any events, presentations or feeding times without notice if required. Visitors are reminded that any advertised exhibits, attractions or facilities may be closed, removed, altered or otherwise unavailable at any time for safety, operational or animal welfare reasons.

This ticket cannot be exchanged or refunded unless the event is cancelled. Each member of the audience must possess a valid ticket.

Under 16’s must be accompanied by an adult.

Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission and to make changes to the event without prior notice.

No dogs are permitted within the parks.

We reserve the right to amend, cancel or postpone events at short notice and advise that you call the main reception on 01303 264647 to check before you visit. No commercial filming, recording or photography of any kind in any media is permitted without permission of Howletts & Port Lympne Wild Animal Parks.

1. This prize draw is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. The prize draw is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. One entry into the prize draw per family/friends group entering the parks, or alternatively per transaction processed through the online ticket engine.

4. Prize draws will be made on the following quarter dates, 31 March, 30 June, 30 Sept, and 31 Dec from entries made in the preceding quarter.

5. Prize winners will be chosen at random, electronically, and notified by telephone within seven days of the draw being made. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.

6. Prize winners will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and The Aspinall Foundation shall be final and no correspondence or discussion shall be entered into.

7. The prize is not transferable. The Aspinall Foundation reserves the right to substitute any prize for a prize of equal or greater value.

8. Prize winners agree to allow The Aspinall Foundation to use their name and likeness without compensation for the purposes of promoting and marketing the prize draws.

9. The Aspinall Foundation reserves the right to cancel or change the prize draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.

10. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

11. The competition and these terms and conditions will be governed by English law.

VIP Days Out Prize Draw

1.  All entries must be submitted by midnight on 31st May 2010

2.  All correct entries will be put into the FREE PRIZE DRAW

3.  5 winners will be chosen at random and contacted .

4.  All prize winners must be must be available on either Saturday 26th June or Saturday 3rd July 2010 these dates are not transferable. Prize subject to availability and change

5.  Any Child who wins a VIP day at Port Lympne and is under the age or 16 years must be accompanied by an adult during their VIP day

6.  Prize winners will be notified by telephone and post after 31^st May 2010

Trip Advisor Prize Draw   

By leaving a review on Trip Advisor you agree to the following terms and conditions: 

1.       Before leaving a review please visit www.tripadvisor.co.uk/pages/terms.html for TripAdvisor’s terms and conditions. 

2.       The prize is for one VIP Safari for a maximum of 4 people. The prize is redeemable at Port Lympne Wild Animal Experience only, for more information please visit  http://www.aspinallfoundation.org/portlympne/safaris-and-experiences/view/59/safaris  

3.       The prize draw is open to all residents of the UK over the age of 13 except employees of Howletts and Port Lympne Wild Animal Parks, The Aspinall Foundation or any of the Aspinall group companies.  

4.       Any Child who wins the VIP Safari at Port Lympne Wild Animal Experience and is under the age of 16 years must be accompanied by an adult during their visit. 

5.       This prize draw is organised and promoted by Howletts and Port Lympne Wild Animal Parks.  

6.       To be in with a chance of winning the prize, people leaving a review will need to make sure that they are contactable via TripAdvisor. 

7.       The prize draw will be made week commencing 5^th September 2011.  The prize must be redeemed by 2^nd October 2011.  Dates subject to availability.  Howletts and Port Lympne Wild Animal Parks reserve the right to move the booked date. 

8.       The prize winner will be chosen at random and notified by private message via the TripAdvisor website within seven days of the draw being made. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.  

9.       The prize winner will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and Howletts and Port Lympne Wild Animals parks shall be final and no correspondence or discussion shall be entered into.  

10.   The prize is not transferable. The Howletts and Port Lympne Wild Animal Parks reserve the right to substitute any prize for a prize of equal or greater value. The prize has no cash value.  

11.   The prize winner agrees to allow Howletts and Port Lympne Wild Animal Parks to use their name and likeness without compensation for the purposes of promoting and marketing the prize draw.  

12.   Howletts and Port Lympne Wild Animals Parks reserve the right to cancel or change the prize draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.  

13.   Under no circumstances will Howletts and Port Lympne Wild Animals Parks or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.  

14.   The competition and these terms and conditions will be governed by English law. 

Keeper Experience Animal Adoption Prize Draw 1st October to 30th November 2011

1. The animal adoption promotional prize is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. This promotion is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. The promotion will only be valid on successful online animal adoption processed between 1st October 2011 and 30th November 2011.

4. Entrants will only qualify with a successful payment received and the adoption is not cancelled.

5. The Keeper Experience draw will take place on Thursday 19th January 2012.

6. The Keeper Experience is subject to availability and only available on the following sections - Gorillas, Big Cats, Rhino, Tapir, Small Cats, Primates and Elephants.

7. The winner of the draw will be chosen at random and notified by telephone within seven days of the draw being made. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.

8. The winner will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and The Aspinall Foundation shall be final and no correspondence or discussion shall be entered into.

9. The prize is not transferable. The Aspinall Foundation reserves the right to substitute any prize for a prize of equal or greater value.

10. Prize winners agree to allow The Aspinall Foundation to use their name and likeness without compensation for the purposes of promoting and marketing purposes.

11. The Aspinall Foundation reserves the right to cancel or change the draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.

12. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

13. The competition and these terms and conditions will be governed by English law.

14. The prize is for a one hour keeper experience for two people. The experience is subject to availability and only open to 12 years and over. This prize draw experience includes 2 day tickets for Port Lympne Wild Animal Park, or Howletts Wild Animal Park, a voucher for coffee and a certificate. You will have access to the Wild Animal Park from 9.30am when the Zoo opens until the end of the day. Children under 14 must be accompanied by an adult during the rest of their visit. If you would like to bring more than two people with you they will need to pay to enter the park as a visitor. Please contact Jackie Evans on: 01303 234199 for more information or email Jackie on: jackiee@aspinallfoundation.org

 20% off annual Animal Adoption until 31st December 2011

1. The animal adoption 20% promotional is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. This promotion is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. The promotion will only be valid on successful online animal adoption processed between 1st December 2011 and 31st December 2011.

4. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

5. The competition and these terms and conditions will be governed by English law.

6. The full 100% price will apply for adoptions processed from 1st January 2012. The full prices are shown against each discounted annual adoption package.