Privacy Policy

This policy governs all pages hosted at It does not apply to pages hosted by other organisations to which we may link and whose privacy policies may differ.

For the purposes of this policy, the term "supporter" refers to someone who has given a financial donation via our secure server.

We do not collect personally identifiable information on our web site unless you voluntarily choose to give it to us via an electronic mail message, a phone call, by signing up as a supporter, or by postal mail. Even when you choose to give us information, we keep it confidential, and we bind suppliers who work with us by these conditions as well.

We do not sell or rent web-generated mailing lists or other personally identifiable information outside

We do not provide mailing lists to outside agencies unless they agree to be bound by the terms of this Privacy Policy.  

When submitting web forms on our website we may pass the information to 3rd party agencies for advanced textual analysis to help combat SPAM. We use the MolloM service and their privacy policy can be found at

We will never send you unsolicited materials as a result of participating in our sponsorship schemes.

If you sign up in an online action such as sponsoring an animal you may be given the option to participate in future on-line actions, to receive news of actions results, to receive a newsletter or further information, or to be invited to contribute to You will always be given the option to decline any or all of those choices.

If you become a supporter of and The Aspinall Foundation you may be given the option to participate in on-line events or to receive a newsletter or further information. Again, you will always be given the option to decline.

When you apply for the Howletts or Port Lympne Passport we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your passport card when you visit the park. The Passport can only be used for admission by the person named on the front of the card and we may check Passport cards and photo ID on entrance to the park.  This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties.  Your photograph will be used only for the administration of the Passport scheme. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyze your data. This is confidential and will not be made available to external companies.  Customers under the age of 16 require parental consent when providing any personal information.  Customers who sign up to the Passport Scheme will be automatically subscribed to email Newsletters. The Newsletter will be sent out periodically and provide updates, information on special events, new contests, and special offers. This Newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter.

Information collected for fundraising purposes is collected on a server we own and maintain. The main server is housed with a hosting company whose privacy policies conform to our own.

Information in our website logs is not personally identifiable, and we make no attempt to link that information with the individuals that actually browse the site. The server collects information about the date and time in which our web site was accessed and the internet address of the server from which you linked to our site. We may also track, anonymously, a user's movement within the site. We use this data to improve our site performance and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.


From time to time we will collect personally identifiable information for the sole purpose of contacting you to find out why a transaction did not complete. We store this information only for the length of time required to send the email. We may pass this information on to a 3rd party in order to facilitate the sending of such emails, and all 3rd parties conform to the terms of this privacy policy and will not retain your information, nor share it with additional companies.

A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive. Our web site uses cookies to customise certain options. For example, if you sponsor an animal online we will ask if you want your sponsored animal to greet you when you next come back to the site. This small amount of information does NOT contain any private information stored on your computer. You may set your web browser to notify you when you receive a cookie, or to disable cookies altogether. We do not use cookies to track your content choices.

We are committed to providing our supporters with ways of monitoring and amending the information you provide to us, and are currently developing the tools to do so.

Our online payment supplier's pages use Secure Sockets Layer (SSL): a security protocol that provides communications privacy over the Internet. The protocol allows client/server applications to communicate in a way that is designed to prevent eavesdropping, tampering, or message forgery. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Opera, Netscape Navigator, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Finally, the servers that we store personally identifiable information on are kept in a very secure environment.  Find out more about our secure UK data centre provided by

If you have any questions about this policy or the information we maintain about your supporter details please contact us