Privacy Policy

This policy governs all pages hosted at aspinallfoundation.org. It does not apply to pages hosted by other organisations to which we may link and whose privacy policies may differ.

For the purposes of this policy, the term "supporter" refers to someone who has given a financial donation via our secure server.

We do not collect personally identifiable information on our web site unless you voluntarily choose to give it to us via an electronic mail message, a phone call, by signing up as a supporter, or by postal mail. Even when you choose to give us information, we keep it confidential, and we bind suppliers who work with us by these conditions as well.

We do not sell or rent web-generated mailing lists or other personally identifiable information outside aspinallfoundation.org.

We do not provide mailing lists to outside agencies unless they agree to be bound by the terms of this Privacy Policy.  

When submitting web forms on our website we may pass the information to 3rd party agencies for advanced textual analysis to help combat SPAM. We use the MolloM service and their privacy policy can be found at http://mollom.com/web-service-privacy-policy.

We will never send you unsolicited materials as a result of participating in our sponsorship schemes.

If you sign up in an online action such as sponsoring an animal you may be given the option to participate in future on-line actions, to receive news of actions results, to receive a newsletter or further information, or to be invited to contribute to aspinallfoundation.org. You will always be given the option to decline any or all of those choices.

If you become a supporter of aspinallfoundation.org and The Aspinall Foundation you may be given the option to participate in on-line events or to receive a newsletter or further information. Again, you will always be given the option to decline.

When you apply for the Howletts or Port Lympne Passport we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your passport card when you visit the park. The Passport can only be used for admission by the person named on the front of the card and we may check Passport cards and photo ID on entrance to the park.  This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties.  Your photograph will be used only for the administration of the Passport scheme. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyze your data. This is confidential and will not be made available to external companies.  Customers under the age of 16 require parental consent when providing any personal information.  Customers who sign up to the Passport Scheme will be automatically subscribed to email Newsletters. The Newsletter will be sent out periodically and provide updates, information on special events, new contests, and special offers. This Newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter.

Information collected for fundraising purposes is collected on a server we own and maintain. The main server is housed with a hosting company whose privacy policies conform to our own.

Information in our website logs is not personally identifiable, and we make no attempt to link that information with the individuals that actually browse the site. The server collects information about the date and time in which our web site was accessed and the internet address of the server from which you linked to our site. We may also track, anonymously, a user's movement within the site. We use this data to improve our site performance and to evaluate traffic statistics, such as the times of day and days of week at which we see peak traffic, and to assess the relative popularity of different areas of the site.

 

From time to time we will collect personally identifiable information for the sole purpose of contacting you to find out why a transaction did not complete. We store this information only for the length of time required to send the email. We may pass this information on to a 3rd party in order to facilitate the sending of such emails, and all 3rd parties conform to the terms of this privacy policy and will not retain your information, nor share it with additional companies.

A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive. Our web site uses cookies to customise certain options. For example, if you sponsor an animal online we will ask if you want your sponsored animal to greet you when you next come back to the site. This small amount of information does NOT contain any private information stored on your computer. You may set your web browser to notify you when you receive a cookie, or to disable cookies altogether. We do not use cookies to track your content choices.


We are committed to providing our supporters with ways of monitoring and amending the information you provide to us, and are currently developing the tools to do so.

Our online payment supplier's pages use Secure Sockets Layer (SSL): a security protocol that provides communications privacy over the Internet. The protocol allows client/server applications to communicate in a way that is designed to prevent eavesdropping, tampering, or message forgery. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Opera, Netscape Navigator, and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Finally, the servers that we store personally identifiable information on are kept in a very secure environment.  Find out more about our secure UK data centre provided by webfusion.co.uk.

If you have any questions about this policy or the information we maintain about your supporter details please contact us

Terms & Conditions

WALK UP TICKETS & ONLINE TICKETS

Tickets purchased online cannot be used with any other discount or promotional offer including Tesco Clubcard vouchers.

Current prices are as follows:

Standard Adult Entry
£20.95
Standard Child Entry
£16.95

 

 

 

 

Tickets are valid for the specified date and park only. You will receive an e mail confirmation with a copy of your ticket. Remember that you must bring your printed ticket with you on the day of your visit to be admitted to the park. Failure to do so may affect your entry to the park. Tickets purchased online may be upgraded to the Howletts or Port Lympne Passport or Gold Card on entry to the park, subject to an additional charge. 

It is the responsibility of the purchaser to check that all information supplied for the purchase of online tickets is correct prior to completion of the purchase. Failure to do so may result in additional charges at the entry kiosk or voiding of the ticket.

Entry to Howletts or Port Lympne Wild Animal Parks will only be granted on presentation of a valid print at home ticket. All printed tickets must be clearly legible and it is the responsibility of the purchaser to present and relinquish them on entry to the parks.

Any additional visitors accompanying an online ticket purchaser will be charged the standard entry fee.

Proof of entitlement is required at the entry kiosk for certain ticket types e.g. students.

Howletts and Port Lympne Wild Animal Parks reserve the right to refuse entry and to make any changes to the structure of the parks.

Safari at Port Lympne is subject to availability on a first come first served basis.

Please note that children aged 16 or under must be accompanied by an adult aged 18 or over to gain entry to the park.

Opt-Out donation

Visitors will be admitted upon payment of the Standard Tariff if they choose not to contribute the additional 10% voluntary donation.

Terms & Conditions: Howletts Passport

1.       Howletts Passport is valid for 12 months from date of activation for use at Howletts Wild Animal Park only. 

2.       Treetop Challenge is subject to an additional charge.

3.       Animal Adventure Challenge is subject to an additional charge.

4.       Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.

5.       Membership is not transferable or refundable.

6.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

7.       Howletts Wild Animal Park cannot accept responsibility for your card if it is lost, stolen or damaged.  There is a £5 charge to replace a card.

8.       The Howletts Passport cannot be purchased in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

9.   Howletts Wild Animal Park reserves the right to make any changes to the structure of the park.

Information correct at time of print. APRIL 15. Subject to change.

 

Terms & Conditions: Port Lympne Passport

1.       Port Lympne Passport is valid for 12 months from the date of activation for use at Port Lympne Wild Animal Park only.

2.       Safari subject to availability on a first come first served basis.

3.       Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database

4.       Membership is not transferable or refundable

5.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

6.       Port Lympne Wild Animal Park cannot accept responsibility for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.

7.       The Port Lympne Passport cannot be purchased in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

8.   Port Lympne Wild Animal Park reserves the right to make any changes to the structure of the park.

Information correct at time of print. APRIL 15. Subject to change.

 

Terms & Conditions: Gold Card

1.       Howletts & Port Lympne Gold Card is valid for 12 months from date of activation

2.       Howletts Treetop Challenge is subject to an additional charge.

3.       Howletts Animal Adventure Challenge is subject to an additional charge.

4.       Port Lympne safari is subject to availability on a first come first served basis.

5.       Entry is only available to the authorised user of the card who will be identified by the corresponding photograph on our secure database.

6.       Membership is not transferable or refundable.

7.       Children 16 years and under must be accompanied by an adult aged 18 years or over.

8.       Howletts & Port Lympne Wild Animal Parks cannot accept responsibility for any card that is lost, stolen or damaged.  There is a £5 charge to replace a card.

9.    The Howletts & Port Lympne Gold Card cannot be purchased in conjunction with any other offers or promotions including Tesco Clubcard Vouchers.

10.    Ranger Log Book will be issued free when you sign up to the Howletts & Port Lympne Passport or Gold Card, however for any subsequent visits there will be a small charge for a new Ranger Log Book.

11.    Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission.

12.    Howletts & Port Lympne Wild Animal Parks reserve the right to make any changes to the structure of the parks.

Information correct at time of publishing. APRIL 15. Subject to change.

Terms & Conditions relating to Howletts Passport, Port Lympne Passport and GoldCard:

When you apply for the Howletts Passport, Port Lympne Passport or GoldCard we will take a photograph of you. This photo will be used to identify you as the legitimate holder of your passport card when you visit the park. The passport can only be used for admission by the person named on the front of the card and we may check Passport cards and photo ID on entrance to the park. This photo and any personal information you give us will be stored on our secure database, and will be used solely for identification purposes and will not be available to third parties. Your photograph will be used only for the administration of the Passport scheme. All the data we collect will be treated as confidential and used in keeping with our obligations under the Data Protection Act 1998. We may from time to time analyse your data. This is confidential and will not be made available to external companies. Customers under the age of 16 require parental consent when providing any personal information. Customers who sign up to the Passport Scheme will be automatically subscribed to email Newsletters. The Newsletter will be sent out periodically and provide updates, information on special events, new contests, and special offers. This Newsletter can be cancelled at any time by following the simple steps outlined at the bottom of the Newsletter.

 

Aspers Casino Aspire Loyalty Club Members - 50% off Passport Purchase at Howletts and Port Lympne Wild Animal Parks

50% off the purchase of a Howletts or Port Lympne Passport is valid for members of the Aspers Casino Aspire Loyalty Club only.

Please present your Aspers Aspire Loyalty Club card at the gatehouse to redeem the offer.

ID (in the form of a passport or driving licence) may be asked for to check that the person redeeming the discount is the registered member on the card, signature check.

50% offer cannot be used in conjunction with any other offers or promotions.

Passport terms and conditions apply; please see Passport terms and conditions (which can be found on this page) for details. 

 

TESCO CLUBCARD

You must exchange your Clubcard vouchers for tokens – we (the supplier) do not accept Clubcard vouchers.

Tokens cannot be used in food outlets or shops. Tokens can only be used against single visit admission and cannot be used for special events and/or shows and does not apply to and is not redeemable against group bookings, the Howletts and Port Lympne Passport or Gold Card.  Present your token/s at the Howletts or Port Lympne main entrance ticket office to redeem. Photocopies are not accepted. Visitors under 16 must be accompanied by a responsible adult aged 18 or over. A token is not a pre-booked ticket. No change is given from reward tokens. Tokens cannot be used in conjunction with any other offer, scheme or promotion. Tokens cannot be used for any “buy in full” reward. Howletts and Port Lympne reserve the right to refuse admission.

Tokens are not transferable and will be issued with the name shown on your Clubcard vouchers and may be printed with your postcode. All standard Tesco.com and Clubcard rewards scheme terms and conditions apply, these can be found on the Tesco’s and Clubcard website.

Unused, expired and redeemed rewards tokens issued after 13th August 2012 cannot be refunded, exchanged or returned. This does not affect your statutory rights

ENTRY CONDITIONS

Tesco Clubcard Vouchers are not valid in conjunction with any other offers.

Children under 3 years are admitted free to Howletts & Port Lympne Wild Animal Parks.

Children aged 16 years and under must be accompanied by a responsible adult. Howletts and Port Lympne Wild Animal Parks reserve the right to refuse admission.

Dogs and other pets are not permitted to the park. Please do not leave your dogs in the car. We recommend that you make alternative arrangements for your pets before visiting.

As parts of Port Lympne are quite steep, we offer reduced admission for less-able guests and have selected routes for wheelchairs. Please ask for advice. This discount is not available with online tickets.

One free carer will be admitted with a disabled guest when purchasing a day ticket or the carer can purchase a concessionary annual pass which can be passed to any carer who accompanies the disabled person on any visit.

Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may wish to consider this when planning your visit.

Please do not feed the animals as they receive strictly controlled diets and you may cause them harm.

Please do not bang on windows at exhibits or climb on or cross the safety barriers.

In the interests of safety barbeques, balls, balloons, scooters, bikes, rollerblades or skates are not permitted in the parks.

Howletts & Port Lympne Wild Animal Parks reserve the right to alter or cancel any events, presentations or feeding times without notice if required. Visitors are reminded that any advertised exhibits, attractions or facilities may be closed, removed, altered or otherwise unavailable at any time for safety, operational or animal welfare reasons.

KIDS EAT FREE AT HOWLETTS THIS SUMMER!

One voucher will be issued per full paying adult day ticket and full paying child day ticket (excludes under 3yrs). 

Voucher is valid for one kids box meal, worth £4.95, containing 5 items.  Choose from a half sandwich, crisps, fruit juice carton, flapjack, mini pack of biscuits, yoghurt, fruit pot, fruit bag, sponge cake slice.  All items are subject to availability.

Offer valid until 06.09.15. Not valid on Bank Holiday Monday.

 

EVENT TERMS & CONDITIONS - THESE APPLY TO ALL EVENTS

This ticket cannot be exchanged or refunded unless the event is cancelled. Each member of the audience must possess a valid ticket.

Under 16’s must be accompanied by an adult aged 18 years or over.

Howletts & Port Lympne Wild Animal Parks reserve the right to refuse admission and to make changes to the event without prior notice.

No dogs are permitted within the parks.

We reserve the right to amend, cancel or postpone events at short notice and advise that you call the main reception on 01303 264647 to check before you visit. No commercial filming, recording or photography of any kind in any media is permitted without permission of Howletts & Port Lympne Wild Animal Parks.

 

The Aspinall Foundation Terms and Conditions

 

Mobile Prize Draw – terms and conditions

1.       The draw is open to residents of the UK aged 18 and over, excluding employees and their immediate families of The Aspinall Foundation (“the Organisers”), their agents and anyone else professionally connected with the promotion.

 

2.       The promotional period starts at 00.01am on 1st Jan 2014 and closes for text entry at 11.59pm on 31st December 2014. Postal entries close at midday on  2nd Jan 2015.

 

 

3.       To enter, simply text BACK to 83222. This will cost 50p plus your standard network rate. On entry, you will receive a message confirming you entry. If you do not wish to make a donation, you should reply to the number given quoting ‘STOP’ with 45 minutes of sending the first text. If an entrant does not text stop within 45 minutes of receiving text confirmation of their entry, the £3 donation will be deducted from their account.

 

4.       The Aspinall Foundation (registered charity number 326567) will receive at least £0.20p from every ticket entry and £3 from every donation made.

 

 

5.       Text entries that are received after the competition closing date will not be counted but will incur the cost of a standard network rate text and may still incur the 50p entry charge and £3 donation.

 

6.       Text entries that are incomplete or contain an incorrect keyword will be deemed invalid and will not count as an entry, but may still be liable for entry costs (plus standard network costs).

 

 

7.       No more than four text entries per person will be allowed during the promotional period.

 

8.       The Aspinall Foundation does not accept any liability for any entries which are a result of technical malfunction whether through a website failure, lack of network service, service provider failure, virus or other technical malfunction for any entries which are lost, misdirected, delayed or corrupted. The Organisers do not accept any liability for any malfunction which means entrants are unable to cancel their donation nor any loss arising from entry to this competition.

 

 

9.       The alternative method of entry into the Prize Draw is to send your name and telephone number on a postcard to Mobile Prize Draw, The Aspinall Foundation, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD. To be included in the draw, these entries must be posted before the closing date.

 

10.    The Prizes consist of the following:

a.       Elephant Lodge – a three night stay during the 2015 season for competition winner and up to 7 other people at Elephant Lodge campsite located at Port Lympne Wild Animal Park. Accommodation & continental breakfast included. Booking subject to availability on winner’s preferred date. Not valid during the month of August. Information correct at time of print.

b.       Livingstone Lodge – an overnight stay during the 2015 season for prize winner and one other person. Accommodation & food included. Drinks not included. Booking subject to availability on winner’s preferred date. One guest must be over 18 years old and neither guest can be under the age of 10.

c.        VIP photography day – one place on a group one-day photography course during 2014 at either Howletts or Port Lympne Wild Animal Parks with in-house wildlife photographer Dave Rolfe. Restricted dates & booking subject to availability. Over 18 years old.

d.       ½ hour primate experience – half hour up close encounter with the primates at Port Lympne Wild Animal Park. Booking subject to availability. Over 18 years old.

 

11.    There are no cash alternatives for the prizes, and they cannot be sold, exchanged, transferred or bartered.

12.    The winners will be drawn at random within 24 hours of the closing date of the competition. Winners will be notified by telephone with 24 hours of the draw being made. In the event that contact cannot be made within a further 24 hours, The Organisers reserve the right to withdraw prize entitlement and award the prize to a reserve drawn at the same time as the original.

13.    Winners and companions must agree to comply with the terms and conditions of each prize won.

14.    The Organisers shall have no liability for loss of any kind in the event that it has to cancel the prize or alter the time, date or location of the prize.

15.    By entering the competition, all entrants and companions of winners grant The Organisers their permission to use and reproduce the photographs and/or footage throughout the world for any purpose in the media including but not limited to, its use in full or edited or amalgamated form on television programmes of any kind.

16.    The winners and their companions may be required to take part in post-event publicity and entry shall be deemed to be consent to take park in suck publicity as required by The Organisers.

17.    The winners’ names and counties will be available upon request by writing to: Mobile Prize Draw Competition, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD.

18.    Personal data will be taken where necessary from all entries received but shall be limited to those details reasonably necessary for the administration of the competition. This information may be shared with The Aspinall Foundation and any other third party reasonably involved in the competition without liability to The Organisers or such third parties.

19.    In the event that ‘The Organisers’ receive less than 400 entries into the competition by the closing date, just one prize winner will be drawn and will win the half hour primate experience at Port Lympne Wild Animal Park.

20.   The text donation service provider is Vir2 Ltd, Queens Lodge, Bridge St, Wickham, Hants, PO17 5JJ. The text service customer helpline: 033 066 00425.

The Aspinall Foundation Prize Draw

1. This prize draw is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. The prize draw is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. One entry into the prize draw per family/friends group entering the parks, or alternatively per transaction processed through the online ticket engine.

4. Prize draws will be made on the following quarter dates, 31 March, 30 June, 30 Sept, and 31 Dec from entries made in the preceding quarter.

5. Prize winners will be chosen at random, electronically, and notified by telephone within seven days of the draw being made. The winner will have 48 hours to confirm acceptance of their prize before an alternative winner is chosen at random.

6. Prize winners will be required to provide proof of age and identity before receiving their prize. In all matters, the decision of the judge(s) and The Aspinall Foundation shall be final and no correspondence or discussion shall be entered into.

7. The prize is not transferable. The Aspinall Foundation reserves the right to substitute any prize for a prize of equal or greater value.

8. Prize winners agree to allow The Aspinall Foundation to use their name and likeness without compensation for the purposes of promoting and marketing the prize draws.

9. The Aspinall Foundation reserves the right to cancel or change the prize draw at any time and will endeavour to give advance notice of any such change or withdrawal. However advance notice may not always be possible.

10. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

11. The competition and these terms and conditions will be governed by English law.

 

 20% off annual Animal Adoption until 31st December 2013

1. The animal adoption 20% promotional is organised and promoted by The Aspinall Foundation (registered charity number 326567).

2. This promotion is open to all residents of the UK over the age of 18 except employees of Howletts and Port Lympne wildlife parks, The Aspinall Foundation or any of the Aspinall group companies.

3. The promotion will only be valid on successful online animal adoption processed between 1st December 2013 and 31st December 2013 with an annual payment.  This promotion is not available for online animal adoptions processed with monthly payment.

4. Under no circumstances will The Aspinall Foundation or any Aspinalls group company (including parents, subsidiaries and affiliated companies) be liable for any losses, damages, costs or expenses arising from or in any way errors, defects, interruptions, malfunctions or delays in the promotion or the prize.

5. The competition and these terms and conditions will be governed by English law.

6. The full 100% price will apply for adoptions processed from 1st January 2014. The full prices are shown against each discounted annual adoption package.

The Aspinall Foundation One Mile Challenge 2013

1. The person that raises the most amount of money whilst completing the One Mile Challenge will WIN a VIP animal encounter.  Sponsorship must have been received by The Aspinall Foundation before 1st October 2013. The winner agrees to photos being taken for publicity purposes.  The VIP animal encounter will need to be booked in advance of attending.

2. Each person who completes their one mile and raises a minimum of £30 will receive one day day ticket to either Howletts or Port Lympne Wild Animal Park. We will need to have received your money by 1st October 2013, and please see the ticket for restrictions of use.

3. If you are not using Virgin Money Giving, please send us your cheque with a photocopy of your sponsorship form (and a photo of you doing your mile if you have one!), and we will send you your free ticket to you in the post.

 

Afternoon Tea Competition with The Aspinall Foundation and Readicut – terms and conditions

1.       The draw is open to residents of the UK aged 18 and over, excluding employees and their immediate families of The Aspinall Foundation (“the Organisers”), their agents and anyone else professionally connected with the promotion.

2.       The promotional period starts at 00.01am on Friday 14th March 2014 and closes for text entry at 11.59pm on Friday 4th April 2014.

3.       Email entries that are received after the competition closing date will not be counted.

4.       No more than four entries per person will be allowed during the promotional period.

5.       The Aspinall Foundation does not accept any liability for any entries which are a result of technical malfunction whether through a website failure, lack of network service, service provider failure, virus or other technical malfunction for any entries which are lost, misdirected, delayed or corrupted. The Organisers do not accept any liability for any malfunction which means entrants are unable to cancel their donation nor any loss arising from entry to this competition.

6.       A first prize of afternoon tea for 6 people in the Mansion Hotel, with admission to Port Lympne Wild Animal Park on the day of visit and 25% off a stay at Livingstone Lodge on night of visit. The prize can be taken Thursdays, Fridays, Sundays and School Holidays after 2nd June 2014. The prize includes admission to Port Lympne Wild Animal Park on the day that the afternoon tea is booked

7.       There are no cash alternatives for the prizes, and they cannot be sold, exchanged, transferred or bartered.The winners will be drawn at random within 24 hours of the closing date of the competition. Winners will be notified by email within 7 days of the draw being made. In the event that contact cannot be made within a further 24 hours, The Organisers reserve the right to withdraw prize entitlement and award the prize to a reserve drawn at the same time as the original.

8.       Winners and companions must agree to comply with the terms and conditions of each prize won.

9.       The Organisers shall have no liability for loss of any kind in the event that it has to cancel the prize or alter the time, date or location of the prize

10.    By entering the competition, all entrants and companions of winners grant The Organisers their permission to use and reproduce the photographs and/or footage throughout the world for any purpose in the media including but not limited to, its use in full or edited or amalgamated form on television programmes of any kind.

11.    The winners and their companions may be required to take part in post-event publicity and entry shall be deemed to be consent to take park in suck publicity as required by The Organisers.

12.    The winners’ names  will be available upon request by writing to: Afternoon Tea Competition, Port Lympne Wild Animal Park, Hythe, Kent, CT21 4PD.

13.    Personal data will be taken where necessary from all entries received but shall be limited to those details reasonably necessary for the administration of the competition. This information may be shared with The Aspinall Foundation, Howletts and Port Lympne Wild Animal Parks and any other third party reasonably involved in the competition without liability to The Organisers or such third parties.

14.    In the event that ‘The Organisers’ receive less than 280 entries into the competition by the closing date, just one prize winner will be drawn and will win a limited edition Martin Jordan print.

FAQs

If you can't find the answer you are looking for, please contact us on 0844 842 4647

Questions about the parks

  • Where is Port Lympne/Howletts?

    Howletts is in Bekesbourne and is signposted off the A2, three miles south of Canterbury. We're just 90 minutes from London.

    Port Lympne is in Lympne near Hythe. Leave the M20 at Junction 11 and follow the brown tourist signs to the park (about 10 minutes drive from the motorway).

  • How much time does it take to go round the parks?

    To fully enjoy the parks we recommend that you allow about 3 hours for Howletts, and about 4-5 hours for Port Lympne.

  • Do you drive through in your car?

    No, your car is left at the car park and you walk through the park, however there is an African Experience safari ride available at Port Lympne.

  • What is the entry fee for the parks?

    See current admission prices for Howletts or Port Lympne.

    Students cannot purchase tickets on-line with an NUS card - have to show card on gate on entry.

    Buy your discounted tickets online for single visit entry. Passport tickets can be purchased on entry to the parks or alternatively a ticket purchased online can be upgraded to a Passport ticket at the admissions desk.

  • What is the Passport ticket?

    See current Passport prices for Howletts  or Port Lympne. you will get FREE entry to Howletts or to Port Lympne for an amazing twelve months from the date of your first visit. Cannot be used in conjunction with any other offer. Please see terms and conditions.

  • Which park is more accessible for the disabled?

    Howletts is the smaller and flatter of the parks and is therefore more accessible for the disabled. Port Lympne lies on hilly terrain and as a result is quite steep in places. There are, however, selected routes suitable for wheelchair users. There are reduced admission prices for disabled visitors.

  • How much does it cost to run the parks?

    It costs around £5 million per year to run the parks.

  • What other activities are there?

    Gift shops, play areas Experience days & Enrichment Workshops, keeper talks during school holiday periods and other seasonal activities e.g. Easter, Halloween.

  • How many animals/species do you have at the parks?

    Howletts - 400 animals, 44 species (approximately)

    Port Lympne - 500 animals, 50 species (approximately)

  • Who owns the parks now Mr Aspinall has passed away?

    The parks are owned by The Aspinall Foundation, a registered charity. Mr Aspinall's son, Damian, now runs the park.

  • What do Howletts & Port Lympne Wild Animal Parks do?

    Howletts and Port Lympne are extensively involved in exchange and breeding programmes throughout the world and have had many breeding successes for e.g. 25 black rhinos and over 100 gorillas bred between the two parks. Howletts was the first to breed African elephants in the UK.

    The parks are not only involved in conservation at home but across the world with two protected areas in the Congo and Gabon in Africa of around a million acres of forest for the rehabilitation and reintroduction of gorillas into the wild.

    The Aspinall Foundation in conjunction with Howletts and Port Lympne Wild Animal Parks are devoted to saving rare and endangered animals and returning them to protected areas in the wild.

  • Are the parks open to the public?

    Yes. Both open everyday except Christmas Day. Summer - 9.30am until 6.30pm, last admission 3:00pm, Winter - 9.30am until 5pm last admission 2:30pm. Summer and Winter opening periods begin and end roughly when the clocks change.

  • How did the parks start?

    Mr Aspinall founded both parks. He purchased Howletts in 1958 and opened the doors to the public in 1975. He then purchased Port Lympne in 1973 to house the ever increasing population of animals at Howletts and opened to the public in 1976.

  • What are the sizes of the parks?

    Howletts - 95 acres, Port Lympne - 600 acres with 15 acres of beautiful landscaped gardens and a historic mansion, which is available to hire for weddings, corporate functions, private parties e.t.c.

  • Can I bring my dog?

    Unfortunately we do not allow dogs into the parks. Please do not leave dogs in your car. We recommend that you find alternative arrangements for your dogs while you visit.

Questions about the animals

  • Are the animals in cages?

    No, the animals are in large enclosures designed to resemble their natural habitat as closely as possible. The most recent enclosures built are the Pallas Cat enclosure at Port Lympne and the walk through Lemur enclosure at Howletts.

  • Is it right to keep animals in captivity?

    Deforestation and slaughter for the bush meat trade are bringing many animals closer and closer towards extinction. It is of course best for animals to live in the wild but until such time that the poaching and cutting down of forests ends, organisations such as ours help secure their survival.

    The parks keep the animals in as near natural environments as possible and provide a lifeline for many of these species.

    Howletts and Port Lympne have in fact been pioneers in the way we keep animals. Our animals are not exhibits, but live in conditions as close as possible to their natural habitat. For example, our gorillas live in deep straw, simulating the forest floor, which allows them to forage all day for food as they would in the wild. They receive over 200 different types of food and live in family groups. Keepers are encouraged to bond with their animals improving the standard of life for both keeper and animal.

  • How much does it cost to feed the animals per annum?

    Just under £1 million per annum. We grow hay, maize, beet, kale and Lucerne on land that we own. We also have woodlands that are used for harvesting browse for animal feed.

  • What types of animals are at the parks?

    Mostly rare and endangered animals.

    Howletts is home to the largest herd of African elephants in the UK and the largest breeding group of Western Lowland gorillas in human care in the World.

    At Port Lympne there is the "Palace of the Apes" one of the world's largest family gorilla houses, Barbary lions, and the largest captive breeding herd of black rhino outside Africa.

    Both parks have many more rare and endangered animals including leaf-eating monkeys, wolves, tapirs, bongo, red pandas, tigers, clouded leopards and Pallas cats.

Questions about fundraising

  • If I adopt an animal, will I be the only person who adopts that animal?

    No, you will not be the only person. The adoption schemes have named animals that act as figureheads for each species. Everyone can adopt the same named animals for each species, and the money raised goes towards The Aspinall Foundation's conservation work. This makes it easier for us to provide feedback on a few adopted animals, rather than many individual ones, and keeps our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.

    Please note: the legal ownership of the animal you adopt or sponsor will remain with Howletts Wild Animal Trust who has the responsibility for animal welfare and care. It will not always be possible for one of our keepers to help you identify the animal you adopt if you are visiting our parks; on the outside of each enclosure are the names of the animals being cared for within.

  • What happens if my adopted animal dies or is sent to another collection?

    If your adopted animal dies or moves away, we will let you know as soon as possible, by emailing you individually. We will continue to use your donation for the conservation work saving rare and endangered animals. When we email you we will usually be able to offer an alternative named animal to replace the one that has been lost.

  • Adopt an Animal Administration Details

    Please note that for administrative reasons not all of the package benefits are available immediately, and some of them will be sent over the coming months.

    • On our receipt of your completed online animal adoption form we will thank you for your kind support and send the wallpaper of your adopted animal immediately - this will also act as confirmation your adoption was successful.
    • Each month you will receive your edition of WildCry online providing you with the latest news and events from the Wild Animal Parks and overseas projects. This will be sent to the email address you provided at the time of adoption, please feel free to forward a copy on to anyone you think would be interested in our work. Twice yearly you will receive an e-mail update on the animal you have adopted.
    • Within 10 working days of adopting your animal you will receive your personalised adoption certificate and species fact sheet. These will be sent to the email address you provided at time of adoption.
    • With a Bronze adoption you will receive your Passport, by post, within 10 working days. Your passport is valid for use at either Howletts or Port Lympne Wild Animal Parks. This passport can be used for unlimited entry except for Bank Holidays. This passport is subject to continued monthly/annual payments being received and we reserve the right to cancel the pass if payments stop. We will send you an email/letter to inform you if a cancellation occurs.
    • With a Silver adoption you will receive an Aspinall A-Card, by post, within 10 working days. This A-Card can be used for unlimited entry except for Bank Holidays. The A-Card is subject to continued monthly/annual payments being received and we reserve the right to cancel the pass if payments stop. We will send you an email/letter to inform you if a cancellation occurs.
    • With a Gold adoption you will receive a joint Aspinall A-Card (second A-Card holder to be specified upon ordering adoption), by post, within 10 working days. This joint A-Card can be used for unlimited entry except for Bank Holidays. The joint A-Card is subject to continued monthly/annual payments being received and we reserve the right to cancel the pass if payments stop. We will send you an email/letter to inform you if a cancellation occurs.
    • With a Platinum adoption you will receive a joint Aspinall A-Card (second A-Card holder to be specified upon ordering adoption), by post, within 10 working days. This joint A-Card can be used for unlimited entry except for Bank Holidays. The joint A-Card is subject to continued monthly/annual payments being received and we reserve the right to cancel the pass if payments stop. We will send you an email/letter to inform you if a cancellation occurs. You will also be entitled to a one hour keeper experience (minimum age is 12 years old). Booking forms for Keeper Experience will be sent out once 6 successful monthly payments have been received or within 10 working days if you decide to pay annually.

    Our parks are very different from conventional zoos. The animals, which include rare and endangered species, are able to live and breed in conditions as close to their natural habitat as possible. This can mean that when the weather is inclement some of our animals will seek shelter in their indoor enclosures, which are always open to them but not on view to the public and you may want to consider this when planning your visit.

    If you have any questions please call our Supporter Care Team on 01303 234 199.

  • If you are a loss making charity, how do you survive?

    Visitors help pay for almost half the running costs, the rest is met from donations from the public and trusts.

  • How can I support The Aspinall Foundation?

    There are plenty of ways to support the charity, such as direct debit donations, one off donations, payroll giving, animal adoption, Gift Aid and legacies.

  • What is face-to-face (street) fundraising?

    Professional fundraisers work on public high streets to collect, via Direct Debit, regular monthly donations for charity. In the case of The Aspinall Foundation, the teams of fundraisers work through a fundraising organisation, AAP Fundraising.

    The Aspinall Foundation wholly owns AAP Fundraising so the charity benefits from having a close relationship with the fundraisers and the many regular donors they find for the charity each year.

  • Why does The Aspinall Foundation use this method of fundraising?

    Face to face is a proven method of recruiting new, regular donors and is cost-effective. It is particularly successful in recruiting younger and more affluent donors who tend not to respond to other types of fundraising. At any one time an average of 50 charities are involved in face to face activity.

  • Who are the fundraisers and how will I know they are genuine?

    The fundraisers are typically aged between 18-30. They work between 10 - 6pm, and wear a logo'd Aspinall Foundation jacket or t-shirt with the registered charity number on it and carry an ID badge with their photo.

  • What do I do if I wish to make a query or a complaint?

    Please contact The Aspinall Foundation on 0844 842 4647. This is open 9.00am - 5.00 pm Monday to Friday and 9am to 5pm Saturday. There is an answer-phone outside these hours.

  • What information is needed in order to action a complaint?
    • Date and time of incident
    • Name, address & telephone number of the person making the complaint
    • Fundraiser's name and ID number if possible
    • A full description of the incident,/li>
  • Is this type of fundraising regulated?

    The Public Fundraising Regulatory Association (PFRA) is a self regulating membership body established to co-ordinate fundraising activity and promote quality, integrity and transparency. The PFRA works with charities, professional fundraising organisations, Local Authorities and the Police to ensure high standards in the industry and to resolve complaints. All fundraisers carry a copy of the PFRA Code of Practice.